Senior Financial Operations Associate

CXM is a global broker providing access to Forex, CFDs, and other financial markets. We focus on transparency, efficiency, and client satisfaction by delivering fast execution, secure transactions, and reliable support. We are seeking a Senior Financial Operations Associate to join our team and support our global operations.

In this role, you will lead financial operations across deposits, withdrawals, reconciliations, and cash management, ensuring accuracy, timeliness, and compliance. You will also drive reporting and analysis to support leadership decisions, while coordinating seamlessly with regional teams to uphold high operational and control standards.

This is a permanently remote position, open to candidates in Canada, Latin America, and South America. Fluency in Mandarin is essential, and strong English communication skills are also required

Responsibilities

• Client Transactions: Own end-to-end processing of client deposits and withdrawals, ensuring SLA adherence and robust controls.
• Cash Management: Lead daily cash management across multiple PSPs, banks, and currencies; optimize liquidity and funding transfers.
• Reporting & Insights: Build, automate, and review daily/weekly cash-flow, reconciliation, and P&L variance reports; surface insights and KPIs to management.
• Reconciliations: Oversee reconciliations of client funds, trading platforms, and ledger balances; investigate and resolve breaks and exceptions.
• Operational Hand-offs: Maintain accurate balance tracking and coordinate with regional/global teams for handoffs and issue escalation.
• Forecasting: Develop monthly and quarterly transaction forecasts; present analysis and recommendations to leadership.
• Treasury Operations: Perform and enhance treasury workflows (sweeps, FX conversions, funding, fees), documenting procedures and controls.
• Compliance & Audit: Partner with Compliance/Finance on audits, payment risk monitoring, and financial controls; contribute to policy and SOP updates.
• Process Improvement: Drive operational excellence projects (tooling, workflow automation, vendor/process evaluations) to reduce risk and cycle times.
• Leadership: Mentor junior team members; provide quality review and serve as point of contact for complex operational cases.

Requirements

• Self-starter with strong ownership, judgment, and the ability to work independently in a distributed team
• Advanced analytical and quantitative skills; comfortable interpreting large operational datasets
• Excellent written and verbal communication skills; adept at clear handoffs across time zones
• Advanced proficiency in Excel (e.g., complex formulas, pivots, lookups); familiarity with SQL or BI tools is a plus
• Fluency in Mandarin is essential, with strong English communication skills also required
• Demonstrated experience in financial operations within brokerage, FX/CFD, fintech, payments, or related environments

Qualifications

• 2–5 years of experience in financial operations/treasury, including leading reconciliations and cash-management workflows
• Bachelor’s degree in a quantitative field (Finance, Accounting, Economics, Mathematics, or similar)
• Nice to have: experience with PSPs/banking in Southeast Asia, payment risk frameworks, and audit/compliance collaboration