Reservation Executive - Positive Work Culture

REPORT TO : Hotel Manager

• Oversee revenue management and distribution strategy of the hotel on the area and manage day to day yield operations.
• Daily pick-up analysis, strategy adjustments and reporting.
• Perform competitive benchmark studies and follow market trends.
• Create and maintain 12 months rolling demand calendar.
• Create and develop pricing strategies.
• Provide weekly dynamic forecast of expected results, variances, and budget comparisons.
• Responsible for assessing, analysing, and pricing business strategies.
• Analyse overall monthly hotel performance and provide summary report with recommendations to improve long term strategies.
• Oversee and audit the standards and operations of the reservation department.
• Ensure all related systems are configured correctly, validated, and working to full capacity.
• Ensure web site booking process is maintained up-to-date and functional.
• Responsible for best practice standards to include, competitor analysis, environmental scanning, market modelling, distribution yield management, business mix yield management, length of stay yield management, inventory availability by channel, pricing control and new pricing concept.
• Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, groups, etc)
• Any other reasonable request made by management.

Competency profile

• Attention to detail, able to maintain sustained level of concentration ensuring quality and a high level of accuracy is always present.
• Professionalism - regulates own behaviour, understanding the hotel culture and acts appropriately in the execution of duties.
• Decisiveness - proven consistency in making sound decisions sometimes in pressurized or time - sensitive environments and services.
• Initiative - demonstrates the tendency to contribute ideas and initiate new ways of working, show enthusiasm for project work and special assignments.

Skills

• Leadership - leads by example in behaving in an honest and trustworthy manner, treats others fairly, build strong and trusting relationships with others, practices open communication.
• Conflict Management - defuses difficult situations by being assertive, facilitates open communication and information exchange.
• Team building - promotes team achievement, contributes to the development and success of department objectives, supports, and encourages team members, is respectful, actively listens to and seeks out opinions and ideas from the team.

AUTHORITY

• Front Office Systems & Procedure

Qualifications:

• Bachelor's degree in hospitality, tourism, or a related field.
• 3-5 years of experience in reservation management.
• Knowledge of reservation systems and processes.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to multitask.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and other relevant software programs.

Other Benefits : 

• Joining Bonus up to 5k
• Meal 
• Free Parking
• Overtime