Resort Manager - Leading Industry Pay

The Resort Manager 

The Resort Manager is responsible for overseeing the overall operations and management of the resort. This leadership role requires a seasoned professional with a strong background in hospitality management, exceptional organizational skills, and a passion for delivering an outstanding guest experience. The resort manager reports to the Resort Owner.

Job Summary

• Is responsible for the Front Office, Finance / Accounting, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. 
• Ensuring that the resort operations meet the target customer needs, ensuring employee satisfaction, focusing on growing revenues and maximizing financial performance. 
• Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of both the target customer and property employees and provide a return on investment. 

Key Responsibilities: 

• Strategic Planning and Leadership: 
• Develop and implement strategic plans to achieve the resort's goals and objectives. 
• Provide visionary leadership to the management team, fostering a positive and collaborative work environment. 

• Financial Management: 
• Manage the resort's budget, ensuring financial goals are met and expenses are controlled. 
• Analyze financial reports and market trends to identify opportunities for revenue growth and cost savings. 
• Reviews financial reports and statements to determine how the resort operation is performing against budget.

• Guest Experience: 
• Uphold and enhance the resort's reputation for delivering exceptional guest experiences. 
• Oversee the implementation of high service standards across all departments. 

• Operational Oversight: 
• Direct and coordinate the day-to-day operations of all resort departments, including but not limited to front office, housekeeping, food and beverage, spa, and recreational facilities. 
• Ensure compliance with all relevant regulations and standards. 
• Works with departments to determine areas of concern and establish ways to improve the department's financial performance.

• Team Management: 
• Recruit, train, and supervise department heads and staff. 
• Foster a culture of excellence, teamwork, and continuous improvement. 
• Conduct regular performance reviews and provide constructive feedback. 

• Sales and Marketing: 
• Collaborate with the sales and marketing team to develop and execute strategies for attracting and retaining guests. 
• Explore partnerships and promotional activities to increase the resort's visibility. 

• Facilities Management: 
• Experienced in overseeing maintenance and upkeep of the resort's physical facilities, including buildings, grounds, landscaping, and recreational areas. 
• Knowledge of preventive maintenance procedures to ensure all facilities are in optimal condition and comply with safety regulations. 

• Quality Assurance: 
• Maintain and enhance the resort's standards in all aspects, including cleanliness, service quality, and facilities. 
• Implement quality assurance programs to consistently meet or exceed guest expectations.

• Community and Stakeholder Relations: 
• Build positive relationships with the local community, suppliers, and other stakeholders. 
• Represent the resort in a professional manner at industry events and in the local community. 

• Emergency Response and Crisis Management: 
• Develop and implement crisis management plans to handle emergency situations effectively. 
• Ensure the safety and well-being of guests and staff in all circumstances. 
• Training in emergency response procedures and crisis management to effectively handle unexpected events such as natural disasters, power outages, or guest incidents. 
• Ability to coordinate with emergency services and lead staff in implementing evacuation plans or other necessary actions to ensure guest and staff safety. 

Qualifications and Requirements: 

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree is a plus. 
• Proven experience as a Resort Manager or in a senior leadership role in a luxury resort environment. 
• Strong financial acumen and budget management skills. 
• Excellent communication and interpersonal skills. 
• In-depth knowledge of the hospitality industry and current market trends. 
• Ability to make strategic decisions and solve problems effectively. 
• A commitment to delivering outstanding guest experiences. 
• Flexibility to work irregular hours, including evenings, weekends, and holidays. 
• Hands-on experience and thrive in practical , action- oriented person.
• Demonstrate strong team spirit, skills and patience 
• Job coaching proficiency 
• Proficient in multiple languages including English, Bahasa Malay, Chinese and others