Retail Generalist

Company Background:

We are representing a company in the self-service laundry industry, and they are looking for two Retail Generalists to cover the Gombak & Cheras areas.

Job Responsibility:

• Ensure day-to-day operations of the outlet, making sure it runs smoothly in line with company standards, including service quality, customer experience, sales performance, and operational compliance.
• Drive overall branch performance by supporting sales growth, monitoring expenses, and identifying opportunities for cost savings.
• Oversee and maintain effective branch administration, including inventory and stock control, cleanliness, and safety protocols.
• Ensure all outlet activities comply with store policies, procedures, and environmental standards.
• Manage token usage tracking, conduct regular reviews at the outlet level, and support reporting tasks such as CDM (Cash Deposit Machine) summaries, sales collection, and daily housekeeping schedules.
• Serve as the first point of contact for any issues that affect the smooth operation of the outlet, ensuring prompt and satisfactory resolution.

Job Requirements:

• Minimum SPM and above.
• At least 2 years working experience in the retail business.
• Candidates with experience managing multiple outlets have an advantage.
• Must be customer-friendly, have good integrity, and attention to detail.
• Must possess own transport.
• Willing to work on Saturdays.

Working Hour:

• Monday - Saturday, 9:00am - 6:00pm