Retail Outlet Supervisor

Management - Store (Retail & Consumer Products)

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS .

Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

• Be able to identify different customer needs and wants and to provide solutions that will ensure customer satisfaction.
• Maintain quality customer service for customer satisfaction through optimized processes, giving feedback to country retail team, and conducting retail audit reviews within their specified area. 
• Support country sales & marketing campaigns at Retail point-of-sale
• Ensure effective implementation and running of outlet Local Store Marketing Programs to achieve maximum target segment penetration and revenue performance
• Maintain awareness of competitor activity and recommend tactics to counter any emerging threats by competitors on both an Area and Local level.
• Implement standardized guidelines & procedures that will track and monitor adherence and performance.
• Training frontline staff in Best-in-Class Retail 
• Provide direction and coaching to retail staff, supporting the achievement of revenue targets.
• To source the most cost-efficient local contractors and suppliers for the proper maintenance of store operations and maintain quality of retail experience.
• Management of outsourced suppliers and outsourced staff to ensure effective running and staffing of Retail outlets.
• Liaise with country to coordinate and support outlet development and management.
• Obtain all necessary information to prepare store scorecard and standardized outlet management process.
• Conduct cash reconciliation reports and cash/credit card transactions of retail outlets in his designated area.
• Maintains the Petty Cash Fund of his designated area and prepare reports for budgeting and tracking purposes.
• Coordinate and consolidate data transfer between Express Centers country office.
• Monitor area performance by implementing a store scorecard sheet.
• Review and analyse the most effective uses of shipment automation and customer take up at Point-of-Sale (POS)
• Implement store hours that is most reflective of the needs of customers and ensure that this is consistently implemented in his given area
• Handle the rostering of store officers and ensure that all frontline staff in his given area has low absenteeism, low in tardiness, is properly groomed at all times.
• Ensure that outlets in his given area all have proper supplies and marketing collaterals.
• Monitor staff performance regularly and conduct training or mentoring to staff as he deem fit.

YOUR PROFILE

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
• Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
• A minimum of 4 years experience in the field of retail sales and area marketing
• Experience in sales/sales processes
• Knowledge and understanding of the retail trade from a service and sales perspective.

OUR OFFER
• Strong career support in a international environment
• Great culture and colleagues
• Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!

DHL Express is the global market leader and specialist in international shipping and courier delivery services. We have been building and continuously improving our service for more than 50 years. Key to our success is the strength of our global network, spanning more than 220 countries and territories, in which some 111,000 employees provide services to more than 2.6 million customers.

What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and ‘Can-Do’ attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly as possible.

DHL EXPRESS IN MALAYSIA

As the first worldwide carrier to operate in Malaysia and Asia Pacific, our experience gives us unique insight into the needs of our customers in the Malaysian market as it grows in scope, stature, and sophistication within the global economy.

DHL Express Malaysia owns the strongest ground infrastructure and most robust facilities among express integrators; encompassing six gateways, four dedicated aircrafts, 21 service centres, 185 point of sales, and 348 vehicles. All serve to ensure we provide comprehensive coverage and great service quality.

DHL’s dedicated network as well as commercial airline partnerships connects our Central Asia Hub in Hong Kong to the rest of the world. With such nimble network connection, we are able to offer competitive service with better transit time as well as direct and efficient routing of shipments from Malaysia to key Asia Pacific and European destinations (e.g. TDX 9:00 and 12:00 delivery to major AP destinations).

History

DHL is the first international air express company to set up operations in Malaysia since 1973. With our experience in local and regional markets, you can expect the highest level of quality and service in a total logistics solution. We have invested continuously in people to make improvements in infrastructure and systems. We have built the world's most sophisticated computerised Customs clearance network and introduced a nationwide mobile scanning system.

We cater to all needs when it comes to international business. We understand the importance of reliability and time critical shipments to keep businesses running smoothly.

Time Definite

· DHL Express Worldwide

· DHL Express 9:00*, 10:30*, 12:00*

· DHL Express Domestic

Same Day

Industry Solutions

· Medical Express

Value Added Services

· Extended Liability

DHL. Excellence simply delivered.

DHL Express is the global market leader and specialist in international shipping and courier delivery services. We have been building and continuously improving our service for more than 50 years. Key to our success is the strength of our global network, spanning more than 220 countries and territories, in which some 111,000 employees provide services to more than 2.6 million customers.

What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and ‘Can-Do’ attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly as possible.

DHL EXPRESS IN MALAYSIA

As the first worldwide carrier to operate in Malaysia and Asia Pacific, our experience gives us unique insight into the needs of our customers in the Malaysian market as it grows in scope, stature, and sophistication within the global economy.

DHL Express Malaysia owns the strongest ground infrastructure and most robust facilities among express integrators; encompassing six gateways, four dedicated aircrafts, 21 service centres, 185 point of sales, and 348 vehicles. All serve to ensure we provide comprehensive coverage and great service quality.

DHL’s dedicated network as well as commercial airline partnerships connects our Central Asia Hub in Hong Kong to the rest of the world. With such nimble network connection, we are able to offer competitive service with better transit time as well as direct and efficient routing of shipments from Malaysia to key Asia Pacific and European destinations (e.g. TDX 9:00 and 12:00 delivery to major AP destinations).

History

DHL is the first international air express company to set up operations in Malaysia since 1973. With our experience in local and regional markets, you can expect the highest level of quality and service in a total logistics solution. We have invested continuously in people to make improvements in infrastructure and systems. We have built the world's most sophisticated computerised Customs clearance network and introduced a nationwide mobile scanning system.

We cater to all needs when it comes to international business. We understand the importance of reliability and time critical shipments to keep businesses running smoothly.

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