Retail Process Architecture Manager

Job Summary

The Retail Process Architecture Manager builds the true north for our process delivery — undertake stewardship to the Distribution Centre (DC) and Retail process architecture, BPMN maps and standards that connect daily work to performance outcome.

Key Responsibilities

• Maintain the process meta‑model (IDs, naming, mapping, versioning, lifecycle status) and repository operation (permissions, review workflow, change history, search)
• Conduct Business Process Mapping (BPMN) with lanes, inputs/outputs, system, performance controls and RASCI tags.
• Author and maintain Process Standards and Visual Procedure templates with clear performance linkages and usability for Retail Operations and DC users.
• Provide (to DC and Retail Operations) End-to-End Value Stream design stewardship. Uphold architecture guardrails, controls and role ownership.
• Create architecture deliverables (E2E flow blueprints, capability maps) that support decision‑making.
• Spot automation/AI opportunities early and feed the Improvement & Automation pipeline with well‑framed candidates.
• Educate stakeholders on process design, performance measures, publish architecture updates and deprecations.

Job Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Overall 8–10 years of working experience. Retail / Store / DC / Logistics exposure is valued.
• Process mapping expertise (i.e. BPMN).
• Lean Six Sigma principles and tools to drive improvement initiatives.
• Document repository administration and lifecycle control.
• Project management and cross‑functional facilitation.
• Business architecture methods (value streams, capability mapping).
• Technical writing for standards and procedures; usability and findability design.
• Quality assurance for diagrams/standards; coaching and enablement of SMEs.