Retail Sales Manager - Opportunity to Make a Difference

Responsibilities:

• Promote our travel packages and cruise-related products to potential customers.
• Collaborate closely with the product development team to enhance awareness and boost sales of destinations, tour packages, and services.
• Plan monthly staff schedules in advance to ensure adequate manpower during daily office operating hours.
• Recruit, train, and manage sales staff.
• Manage the budget for the sales counter, ensuring expenses are within budget while maximizing sales and profits.
• Monitor and improve staff performance to meet sales targets.
• Verify booking accuracy upon reservation.
• Resolve customer complaints beyond individual staff capabilities.
• Address and rectify staff mistakes and negligence, preventing losses due to incorrect bookings and tabulation errors.
• Collaborate with the product development team to increase awareness and sales of destinations, tour packages, and services.
• Coordinate workforce and setup for road shows and travel fairs.
• Respond to inquiries via online platforms forwarded by eCommerce.
• Interview and assess potential candidates, when necessary.
• Provide customers with information on travel terms and conditions, including cancellation policies.

Requirements:

• Degree or diploma in travel and tourism, hospitality, business administration, or a related field is preferred.
• Previous experience in a customer-facing role, preferably in the travel industry.
• Strong leadership skills to effectively manage and motivate a team of sales staff.
• Excellent communication skills, both verbal and written in English and Mandarin.
• Proficiency in using Office applications; knowledge of reservation and booking systems is advantageous.
• Strong selling skills are necessary to drive revenue growth and meet sales targets.
• Excellent customer service skills are essential to ensure customer satisfaction and encourage repeat business.
• Effective task prioritization and time management skills.
• Ability to identify and resolve issues quickly and effectively, especially in critical situations.