Retail Store Manager

JOB DESCRIPTION

• Overall care of staff and their well being
• Team Development, facilitating staff learning training, and development
• Conduct performance appraisals to assess training needs and building career path for the staff.
• To effectively recruit, induct, lead, manage, train and develop Retail Area Manager and staff to agreed procedures and standards.
• To give support to staff so they have the opportunity to develop their skills in the role.
• To promote a customer care approach within the retail business, investigating complaints or issues of poor customer care, both timely and efficiently.
• Evaluate reports, decisions and department results on established goals.
• Establish strong relationships with internal departments and contacts.
• To take responsibility for being up to date with current policies and procedures and to adhere to these.
• To ensure all shops are efficiently and effectively managed, visiting them regularly, and monitoring their compliance with policy, procedure and standards.
• To monitor stock in each shop, ensuring there are adequate supplies.
• Manage Retail Operations manual and documents changes.
• Attend Planning meetings to confer discrepancies availability.
• Lead and develop retail meetings’ planning and organizing.
• Prepare and submit paperwork to management on time.
• Inspect company equipment regularly to ensure proper maintenance.
• Supervise retail training efforts and ensure training consistency and employee development.
• Develop performance metrics to build, deliver, report and track mechanism.
• Optimize geography contribution through right people, place and following process.
• Ensure operations process satisfies audit requirements.
• Define and manage new process execution.
• To instigate and implement new policies and working practices in conjunction with Directors and to undertake responsibility for ad-hoc initiatives, as and where appropriate.
• Any other ad-hoc task assigned.

Reporting + Sales Target

• Basic Computer applications in stores management and materials control
• Oversee operating costs by defined geography to optimize contribution
• Maintain awareness of market trends in the retail industry.
• Monitor and analyze sales performance and merchandise mix
• To grow sales profit, and to motivate staff to achieve this same goal.
• Liaise with Department Manager / Director

Requirements:

• Minimum 2-year(s) experience & knowledge in retail branch management.
• Diploma / Degree or in any field.
• Possess own transport and willing to travel.
• Willing to work extra hours and on public holidays.
• Must be self-motivated, proactive, good interpersonal skill, able to multitask and work under pressure.
• MS Office, Open Office or Google Sheets, Docs & Slides,
• Must speak and write Bahasa Malaysia and English