Road Logistics Customer Care & Operations Specialist - City Zone Express

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Road Logistics Customer Care & Operations Specialist is responsible for managing Trucking coordinatio, custom clearance coordination and DagangTek submission.

How you create impact

• Manage order entry and processing to ensure the smooth operation.


• Coordinate with internal teams to ensure timely and accurate delivery of services.


• Track shipments and provide updates to customers.


• Ensure that customer orders meet delivery deadlines, service quality, and regulatory standards.


• Resolve customer complaints or issues in a timely manner, escalating to management as needed.


• Ensure that customers are kept informed about the status of their orders or shipments.


• Maintain accurate records of customer interactions, sales activities, and service issues.


• Prepare reports on customer feedback, sales performance, and potential areas for improvement.


• Assist in tracking KPIs to measure customer service success.


• Work closely with other departments (logistics, finance, and operations) to ensure smooth customer experience.

What we would like you to bring

• Minimum Diploma


• Strong communication and interpersonal skills.


• Able to communicate in English and Malay.


• Ability to handle multiple tasks and manage priorities.


• Proficient in Microsoft Office


• Problem-solving and conflict resolution skills.

Location either be based in Johor

City Zone Express Office Address: 118, Jalan Perusahaan, Bukit Tengah, 14000 Simpang Ampat, Pulau Pinang, Malaysia

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.


• People-Centric Culture: Join a team where your voice matters and people genuinely care.


• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.


• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.


• Rewards & Recognition: Get rewarded for your passion, performance, and potential.


• Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.