Sales & CRM Operations Executive

This is an excellent role for someone who is organised, detail-oriented, and wants to grow in sales operations within the FMCG industry.

Key Responsibilities

• Update and maintain the companys CRM system (Zoho, Hubspot, Salesforce,Monday.com).
• Ensure sales pipelines, leads, quotations, and follow-ups are accurately recorded.
• Prepare weekly sales reports, dashboards, and basic performance summaries.
• Assist the sales team with customer enquiries, order processing, and documentation.
• Coordinate with warehouse, logistics, and finance teams on order status and deliveries.
• Maintain product catalogues and update pricing lists when required.
• Support the team in preparing proposals, presentations, and simple Excel reports.
• Handle administrative tasks related to sales operations.

Requirements:

• 5 years of experience in sales support, CRM admin, customer service, or general admin.
• Basic understanding of CRM systems (Zoho, Hubspot, Salesforce,Monday.com).
• Strong organisational skills and attention to detail.
• Good communication skills (English & Bahasa Malaysia).
• Comfortable with Excel / Google Sheets.
• Able to work independently, meet deadlines, and follow structured processes.
• Experience in FMCG, distribution, or trading is an advantage but not required.