Sales and Operations Manager

Valiram is a retail company founded in 1935. The company has expanded to become a global retail industry with 520+ locations in 10 different countries. By 2027, we will be more than doubling our size to 1200, with an expected 5,500+ employees under Valiram Group. Learn more about us at

• Beauty (Victoria’s Secret, Bath & Body Works, Rituals, Molton Brown).
• Fashion (Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Giuseppe Zanotti, Charles & Keith, Pedro etc) .
• Accessories (Swarovski, Mont Blanc) Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi).

At the office: Valiram HQ is located 10 minutes to Pavilion and 5 minutes to KLCC. We offer flexibility in working schedules depending on our employee’s lifestyle preferences. Access to our staff only cafe with a view of the city to price friendly food options.

We celebrate diversity with 32 nationalities spread across our team. To embrace this diversity, we celebrate the various festivities all year round such as Hari Raya, Malaysia Day, Chinese New Year, Deepavali and Christmas.

You can engage in various activities monthly including badminton, hiking, running and language class and meet other employees from across our brands and head office. All activities are free of charge!

About the Role

In your role as Sales & Operation Manager, you will help oversees the sales team and manages daily operations to ensure business growth and efficiency. 

• The mandate of this role is to drive the sales revenue for the assigned area(s) and/or brands and manage the sales and merchandising functions. In addition, you will be expected to be actively involved in areas such as sales incentives scheme, P&L management and staff development.
• To achieve the business goals
• Direct Brand/Store Manager on managerial and operational aspects of the store
• Direct Brand/Store Manager in setting up operational procedures, staff training, customer service and staff general welfare
• To develop and maintain efficient inventory management and integrity
• Support the CRM and increase existing base of VIP customers
• To be an ambassador for the Group and portray at all times a professional and customer oriented image

2. KEY PERFORMANCE INDICATORS :

• Increase sales and maximize profitability of the stores in the region. (KPI : Sales & Profits)
• Ensure all the retail standards in the region are maintained to VG Standards. (KPI : Actual vs target retail standards)
• Achieve high service standards as per Mystery Shopper score card. (KPI: Mystery Shopper Score)
• Inventory integrity (KPI : stock losses and stock count)
• Responsible to maintain employee engagement & loyalty (KPI: Staff Turnover rates)

3. KEY AREAS OF RESPONSIBILITIES

• Plan and maximise the sales and profit contribution of assigned region/area
• Develop annual business plan to reflect the business positioning, negotiate key aspects of the planned delivery with the respective brand in the assigned region/area
• Direct the development of operating standards, policies and procedures, ensuring compliance with all laws and company guidelines
• Able to analyse ad-hoc retail operational issues and make quick judgment calls, which will support retail sales performance
• Lead to ensure effective inventory management system for all Brand(s) within the region/area including conducting periodic stock counts at stores and warehouse locations
• Monitoring brand(s) profitability by management of full price and mark down sales, intake margins, levels of mark down activity and terminal stock
• Oversee licensing, negotiate contracts and serve as a liaison between operating divisions, vendors, principals
• Maximise turnover by ensuring accurate, timely and commercial sales planning and forecasting through analysing and interpreting trends.
• Ensure the region/area delivers business plan profit through delivery of both volume and cash margin
• Liaise with store design and store construction to ensure operational needs are met in all new store environments
• Assess and prioritise all store maintenance issues working with the Store Manager. This includes contingent, recurring and refurbish maintenance projects
• Oversee the operational turnover and coordination of all necessary departments for all store openings, temp locations and renovations
• Managing and maintaining a positive working relationship with all the Brand principals within the region/area together with our Valiram Brand Manager(s)
• Evaluate market conditions, competitors data and implement appropriate change to maximise sales
• Conducting on-site meetings with management team members of store performance
• Respond to customer complaints and comments if required
• Tour the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent retail issues
• Use information technology/ POS to record sales figures and for data analysis and reporting business performance
• Work closely with HR on staffing and other people issues pertaining to disciplinary and grievances
• Anecdotal feedbacks thru store observations, things that report don't show
• Weekly touch points/ touch base

People/Talent

• Business partner with HR to analyse headcounts & recruit
• To manage a pipeline development of talent

Marketing

• Partner with Marketing Manager(s) and Brand Manager(s) to analyse and develop seasonal marketing and PR strategies
• To input on competitor activities, landlord initiatives & mall specific involvement

Compliance

• Develops, initiates, maintains, and revises policies and procedures for the general operation of the Retail Compliance Program and its related activities to prevent illegal, unethical, or improper conduct
• Monitor Retail Management team works schedules and rosters to ensure sufficient Management coverage of the sales floor
• Assist Audit team in investigation of fraud transactions and/or pilferage of merchandise at the stores
• Uphold and maintain VM standards at all stores within region/area
• Ensure the stores are kept neat and tidy at all times
• Ensure proper care for stocks, fixtures and furniture within the store
• Visual displays and merchandising to be in accordance with Brand Visual Merchandising Guidelines and must be of high standards
• Be vigilant and practice regular checks on staff movements during operating hours and holiday seasons

Leadership

• Conduct staff appraisal and quarterly performance review
• Improve staff morale leading to positive and dynamic working attitude and environment
• Maintain general and acceptable staff working conditions
• Support all Brand/Store Managers to maintain productivity and retail operational standards in area of: discipline, work performance, sales

Key Requirements:

• Minimum a Degree in any discipline, 
• Minimum 10 years of management experience in luxury goods or a comparable retail environment and experience in operations
• To have and maintain at all times competent product knowledge thru regular training for staff
• Quality leadership skills to lead the staff to perform to their fullest potential
• To possess effective communication skills and team spirit between retail staff and management 
• Build and maintain good rapport with staffs and customers 
• Strong leadership qualities 
• Pleasant Personality
• Fluent English and both in written and spoken. Knowledge of other language is added advantage

Why work for us?

We're more than just a job; we're a place where you can develop your skills, collaborate with a fantastic team, and have fun along the way! Here's why you'll love working with us:

• Level Up Your Career: Upskill at Your Pace: Our comprehensive online training platform offers courses in communication, leadership, Excel, and more – investing in your growth. Proven Development Track: Last year alone, we conducted 150 trainings and empowered 65% employees to develop their skills and competencies, paving the journey to career growth and advancement.
• Fun & Vibrant Workplace: Engaged & Connected: We host numerous employee engagement activities like V-Club to build connections and a strong sense of community. Celebrate Together: We value cultural traditions and celebrate major national festivals with the whole team! Express Yourself: Enjoy the freedom of a fashionable dress code.
• At our HQ Office you can enjoy: Convenient & Delicious: Enjoy the perk of an in-house cafe serving delicious meals at subsidized prices, so you can fuel your day without breaking the bank. Effortless Travel: Our office is conveniently located within a 10-minute walk from public transportation, making your commute a breeze. Parking Made Easy: Need to drive? No worries! We offer ample parking in nearby locations.
• Rewarding Benefits: Shop Like an Insider: Employees can enjoy staff purchase discounts up to 30% for all the brands we cover, as well as friends & family sale annually. Life Balance & Support: We offer a comprehensive benefits package including Birthday Leave, Hospitalization Leave, Study Leave, Calamity Leave, Compassionate Leave, Maternity/Paternity Leave, and Matrimonial Leave, to support you throughout life's stages.

Job Type: Full-time

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia?

What's your expected monthly basic salary?

How many years' experience do you have as a Sales and Operations Manager?

Are you willing to undergo a pre-employment background check?

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specialising in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, the Philippines, Thailand, Hong Kong, Macau and New Zealand. Operating more than 380 stores, a number which continues to grow, the group represents international brands across various categories, from fashion and accessories, timepieces and jewellery, perfume and cosmetics to confectionery and dining concepts. Its portfolio comprises internationally renowned brands such as Michael Kors, Tumi, Bath & Body Works and Victoria’s Secret, as well as original and innovative retail concepts including Luxury Fashion, Swiss Watch Gallery, The Flying Emporium and Vie Beaute.

Creating world-class retail environments that offer compelling and luxurious shopping experiences is Valiram's hallmark, and it will continue to bring the most desirable international brands and cutting-edge concepts to the region. The company is headquartered in Kuala Lumpur, Malaysia. Discover more at valiram.com or join in the conversation on Facebook and Instagram: #Valiram.

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specialising in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, the Philippines, Thailand, Hong Kong, Macau and New Zealand. Operating more than 380 stores, a number which continues to grow, the group represents international brands across various categories, from fashion and accessories, timepieces and jewellery, perfume and cosmetics to confectionery and dining concepts. Its portfolio comprises internationally renowned brands such as Michael Kors, Tumi, Bath & Body Works and Victoria’s Secret, as well as original and innovative retail concepts including Luxury Fashion, Swiss Watch Gallery, The Flying Emporium and Vie Beaute.

Creating world-class retail environments that offer compelling and luxurious shopping experiences is Valiram's hallmark, and it will continue to bring the most desirable international brands and cutting-edge concepts to the region. The company is headquartered in Kuala Lumpur, Malaysia. Discover more at valiram.com or join in the conversation on Facebook and Instagram: #Valiram.

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