Sales Coordinator – Msia - Hiring Urgently

PURPOSE:

• To support the Inside Sales process in order to prepare and ensure accurate commercial handling of customer request.

RESPONSIBILITIES:

• Send quotation and answer all customers’ enquiries on service, survey, commissioning and installation professionally and timely
• Is part of the Request For Quotation (RFQ) process and ensures the preparation and technical elaboration of ticket/RFQ components
• Works within sales authorization and precisely defined pricing guidelines
• In case of uncertainties, ensures to align with sales, technical, logistics and/or the Inside Sales Team Lead
• Cost price calculations of orders based on customer requirements and wishes
• Ensures that all relevant information is up to date, correct and complete in Zendesk/Navision
• Follow up with customers after the quotations are sent
• Ensures all documentation and information in Zendesk is complete for handover to Operations
• Inside Sales Team should check with the Technical Support Team at the beginning of the RFQ to ensure the correct parts are selected.
• Register relevant external customer feedback in sharepoint (complaint / compliment)

REQUIREMENTS:

• Diploma in Business Administration/Electronics Engineering or other engineering discipline
• Min 2 years relevant customer service experience, preferably in 24/7 technical support environment in the marine industry
• Possess a commercial mindset
• Good oral and written communication skills in English
• Must be able to work in fast paced environment.
• Knowledge of maritime electronic equipment will be an advantage
• A self-starter and resourceful team player yet able to work independently,
• Able to work with people at all levels, a team player
• Able to perform 1 week of evening shift once a month (4 pm to 1 am)
• Able to do weekend and public holiday duty once a month (Sat & Sun)

Interested applicants please submit with your updated resume, stating your current salary, expected salary, reason for leaving present/last job and date available. Only short-listed candidates will be notified.

Recruitment agents & Candidates - Pls do not call up the Company.