Sales Coordinator / Scheduler - Rewarding Work

Requirements

• Possess SPM or equivalent.
• Preferable with experience in dealing with customers service and sales operation.
• Team player with a mature personality and able to work independently under pressure.
• Customer focus with excellent interpersonal and communication skills and possess the ability to interact with all levels.
• Good in time management.
• Cleaning service industry experiences is added value.
• Able to handle pressure.
• Having basic computer skills (Excel, Ms Word, etc) 
• Able to write and speak in Mandarin is an advantage.
• Capable of taking on challenges and multitasking
• Able to work on weekends

Responsibility

Schedule Management

• Coordinate and manage the daily schedules of cleaning staff, including assigning tasks, routes and appointments based on client requests and availability.
• Ensure that cleaning appointments are scheduled efficiently to maximize productivity and minimize travel time between locations.
• Adjust schedules as needed to accommodate clients’ requests, staff availability and unforeseen circumstances such as cancellations or emergencies.

Communication & Coordination

• Serve as the primary point of contact for clients regarding scheduling inquiries, appointment changes and special requests.
• Liaise with the cleaning team members to communicate schedule updates, new assignments and any relevant information.
• Collaborate with other departments such as sales, customer service and operations, to streamline scheduling processes and address client needs effectively.
• Inspection of reports from Sales Admin to ensure cash payments from customers are received and accurately recorded by cleaning staffs.

Customer Service

• Provide exceptional customer service by promptly responding to client inquiries, addressing concerns and resolving scheduling issues in a professional and courteous manner.
• Proactively communicate with clients to confirm appointments, provide reminders and gather feedback on the cleaning services.

Benefits

• Commission
• EPF / SOCSO
• Medical subsidy
• Annual Incentive
• Annual company trip

Additional Benefits

• Training Provided

Please contact 014-3891433 (HR Department) for further info.