Sales & Customer Service Specialist

StorHub prides itself on being the largest, longest standing, and most popular self storage company in Asia with great customer service delivery and retention through proactive relationship management and acquisition.

Our ongoing training ensures each candidate adds a further skill set on top of their already strong sales and relationship management experiences. Taking ownership of the asset you’re in and relationship you’re with is an excellent skill set opportunity to grow within your career. Growth opportunities within the company abound.

Job Scope:

• Sales, relationship management, and customer service
• Proactively manage customer enquiries through telephone and email support
• Provide before and after sales service & consultation to all potential customers
• Perform administrative support on customer registration and follow ups
• Prepare quotations, invoice generation & payment collection
• Day to day administration support to the business

Job Requirements:

• Strong sales and relationship management
• Understands the dynamics of upselling, cross selling, and is generally passionate about the sales process
• Positive and friendly, self-motivated, service focused, and solution oriented mindset
• Strong team player but able to work proactively on their own on specific projects
• Understands the importance of building positive relationships with customers and enjoys this initiative
• Commitment to task accomplishment at a high level, unafraid of asking questions for clarity
• Pride in ownership of a well maintained and customer oriented asset
• Customer service focused and can deliver professional, on brand experience

Experience & Qualifications:

• At least 1 year prior sales, customer service, and relationship management required
• Strong communication skills in person, by email, and on the phone a must
• Prior consumer facing experiences including retail sales will be an added advantage
• Personable, outgoing, and unafraid of asking questions in order to progress initiatives
• Proficient in Microsoft Office Applications/ Outlook and IT Savvy
• Strong command of English an asset

Other:
Work Location - Puchong - Old Klang Road

The Company may assign duties in addition to those listed/described above and/or vary the scope of work according to business requirements.

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