Sales Development Representative - Mandarin Support

We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.
As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Sales Development Representatives (Work from Home) to provide unrivalled support to our Singapore-based customers.

Job Description

• Conduct outbound telemarketing calls to potential and existing customers in Singapore using the provided customer database and leads.
  
• Engage customers professionally, understand their needs, and identify potential sales opportunities.
  
• Present, promote, and explain products and services using persuasive and consultative communication skills.
  
• Qualify leads and successfully set appointments for the sales team based on defined criteria.
  
• Follow up consistently with leads generated through marketing campaigns, databases, and other sources.
  
• Achieve and exceed weekly and monthly calling, qualified lead, appointment-setting, and sales targets.
  
• Maintain accurate records of customer interactions, lead status, call outcomes, and appointments in the CRM system.
  
• Build and maintain strong, long-lasting customer relationships.
  
• Handle customer objections, rejection, and enquiries professionally.
  
• Collaborate closely with the sales team to ensure qualified appointments and leads are properly handed over.
  
• Identify opportunities for upselling and cross-selling products and services.
  
• Ensure all customer interactions are conducted professionally and in accordance with company and client requirements.
  

Job Requirements

• Minimum 1 year of proven experience in telemarketing, telesales, business development, inside sales, or a similar customer-facing sales role.
  
• Strong outbound telemarketing experience is required, particularly experience in calling customers and setting appointments.
  
• Proven track record of successfully generating qualified leads and securing sales appointments over the phone.
  
• Experience handling Singapore customers will be a strong advantage.
  
• Candidates with experience in BPO, call centre, telesales, telemarketing, inside sales, or business development are highly preferred.
  
• Experience in lending, loans, SME loans, financial products, or financial services will be an added advantage.
  
• Mandarin-speaking ability is required to support Mandarin-speaking customers.
  
• Excellent verbal communication and interpersonal skills.
  
• Confident in handling objections, rejection, and difficult customer conversations.
  
• Persuasive, persistent, and results-oriented with a positive attitude and strong resilience.
  
• Patient and comfortable making a high volume of outbound calls.
  
• Strong follow-up and appointment-setting skills.
  
• Good time management and organizational skills.
  
• Working knowledge of CRM systems and relevant computer applications.
  
• Minimum SPM qualification or equivalent.
  

Salary

• Basic Salary: RM4,000 – RM5500
  
• Commission Pay
  

Benefits

• Work From Home
  
• Training Provided
  
• Birthday Leave
  
• Annual Leave
  
• Medical Leave
  
• EPF & SOCSO
  
• Maternity Leave
  

Working Hours

• Monday to Friday
  
• 9:00 a.m. – 6:30 p.m.
  
• Singapore customer-facing working schedule
  
• Follow Singapore Public Holidays
  

Expected Start Date

• Immediate