Sales Manager I Retail I Marks & Spencer

Job Highlights

• Fun working environment
• Career progression
• Good compensation

About the company

Established in the 1930s as a trading business, Al-Futtaim today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, health, retail including M&S brand; employing more than 33,000 employees across more than 20 countries in the Middle East, Asia and Africa, we partner with over 200 of the world's most admired and innovative brands.

Al-Futtaim’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, integrity; Al-Futtaim continues to enrich the lives and aspirations of our customers each and every day. For more information visit:

AL-FUTTAIM VALUES: RESPECT I EXCELLENCE | COLLABORATION I INTEGRITY

Job Purpose

• To be responsible and accountable for the commercial/operational management of designated store, maximizing sales opportunities and minimizing losses.
• To be an effective of the store management team and contribute to achieving the budget, goals and objectives set for the store.
• To ensure al Companies’ policies and procedures are fully comply and implemented.
• To manage a team, merchandises, efficient space management and ensuring the highest standards of service is offered.
• To deputize the Commercial/Store Manager in his or her absence.

Job Responsibilities

1) Generating Sales

To maximizing sales and commercial opportunities in the following areas:

• Maximize the sales return per square foot from the store by utilizing all the information and resources available effectively.
• Increase average basket and overall transactions of the responsible business unit.
• Actively implement sales promotions and follow the selling plan given by the Commercial Manager and Buyer.
• Lead the team to manage seasonal change according to the seasonal guide provided and ensure high standard of merchandising display to promote better shopping experience and increase sales.
• Analyses sales figure and seek ways to increase sales via looking into areas of strengths and weaknesses guided by commercial numbers and on floor observation.
• Use stock management systems to ensure the optimum stock availability and proactive on following up of stocks to ensure ASR run is at optimal level, maintain correct BTF, inter-store transfer, close feedback and communication with merchandise team on stocks requirement, efficient movement of stocks within store i.e. receiving to floor and fitting room to floor.
• Implement best practices following the commercial management toolkit as guide to better manage the commercial aspect of the store business.
• Lead and motivate the team to achieve daily target set.

2) Customer Service

• To ensure high standards of customer service is provided across the store by monitoring and implementing the Company’s service values
• Provide a comfortable and convenient shopping environment by maintaining effective merchandise displays and clear ticketing
• Provide a level of service on the sales floor that is welcoming, attentive, and knowledgeable and when the customer wants it. Ensure all staff adhere to the service standards required.
• Enable customers to pay quickly, efficiently, easily and with goodwill.
• Handle all enquiries quickly and effectively in a helpful and friendly manner
• Responding to customer complaints and comments.

3) Use of Space and Department Presentation

• In liaison with the Commercial Manager, according to the clearance lists provided by the Merchandise team.
• Make the best use of the space available by using the correct interpretation of commercial information and current merchandise group’s policies.
• Work with the Visual Merchandising Department to ensure that the items planned to be promoted are given priority of display within the store.
• Make the best use of the space available by using the correct interpretation of commercial information and current merchandise group’s policies.
• Present the store in an attractive way, maintaining high standards throughout.
• Maintain the planogram of store according to the layout/planogram planned.

4) Management of Merchandise

• Maintain and monitor the supply of stock to the sales floor to ensure maximum return on the investment in inventory
• Monitor the sales performance and be fully responsible for stock replenishment or returns
• Plan and control stock levels held in the store stockrooms
• Provide timely feedback to the Buyers on all appreciation and markdown action, including aged/slow selling merchandise and ensure effective clearance of stocks
• Manage, control and supervise the store stock take exercise to ensure the accuracy of the result
• Be responsible for good stock management to prevent unknown stock losses.

5) Operational Efficiency

• Be responsible and ensure fully compliance of the standard SOP, procedures, rules and regulations and profit protection measures set by the company.
• Minimize losses and maximize the profitability of the store by assisting in the achievement of agreed targets for staff costs, theft and loss and controllable expenses
• Using all the available information, forward plan for seasonal changes in sales, covering, sales events and promotions, space and equipment needs and appropriate stock availability
• Ensure that price changes are administered accurately
• Adhere to legal and company regulations, policies and ensure company assets are safeguarded through implementing all policies relating to health and safety, security.
• Be involved in setting and subsequently achieving store targets and objectives.

6) Managerial

• Lead, motivate and mentor the team in achieving high level performance and productive.
• Management of sales team including training needs of each individual team member, performance reviews and appraisals
• Establish clear Ensure all communication from support team is shared with all tea mates
• Plan his most suited work schedule of the team to ensure good coverage according to the business peaks
• Support the store/commercial manager on cultivating and building a sales and service working culture in the store/working premise.

7) Cost Control

• Support the commercial/sales manager effort in ensuring store operation expenses are in line with the budget allocation.

8) Others

• Any such other duties which maybe assigned by Management from time to time.