Sales Manager, Mortgage (Klang Valley)

PRIMARY OBJECTIVE

• Responsible for the Mortgage Team’s Mortgage sales performance/target.

• Lead and coach a team of PBM (around 6-13 headcount) for sales activities and campaigns.

• To support the region’s BDM Secured Assets and RSH Assets by conducting product briefing, ongoing training,coaching, guidance, echance sales productivity  and engagement with PBM.

• Ensure efficient Performance Tracking & continuously adapting new business strategies to improve sales.

• Ensure customer service is competitive vs industry level.

• Meet compliance requirement as per our Banking Guideline.

• To create product awareness in the market by establishing strong networking with internal and external customers.

• Establish and enhance repport with our business partners i.e.Real Estate Agents,Valuer,Solicitors & Developers.

• Establish rapport with our stateholdrs i.e. Community Banking,CBBC & Corporate Banking for business opportunities.

KEY RESPONSIBILITIES

Sales Planning & Activities

• Responsible for the achievement of PBM Team sales and develop business relationship with established Developers, Real Estate Agents , Solicitors & Valuers  to grow Mortgage businesses.

• Engage with team members, BDM Secured Asset and RSH Asset, Product Owner and GRD Secured and Unsecured Biz for products, promotions and campaigns

• Plan sales activities, roadshow and events to spearhead PBM Team Mortgage sales.

• Identify and plan cross selling and up selling opportunities

Sales Management

• Jointly set, review and assign sales targets with RSH Assets and BDM Secured Assets to PBM.

• Conduct periodic competitors analysis and feedback to management

• Performance review and analysis on sales by team and each individual staff.

• Resolution of complaints and ensure sales ethic compliance

• Assisting in operational matters, sales headcount, PIP appeals and etc.

Staff Management

• To assist region in monitoring of PBM headcount & hiring.

• Provide on-job training for sales personnels

• To support and guide PBM on all related matters application process from initial application to data entry in Flash System until the completion stage of disbursement.

• Coaching and mentoring sales personnels for peak performance

• To monitor the success rate of customers leads from various sources ie internal(existing data base) and external (business partners)

• Periodic briefing and updates to sales personnels on promotions, campaigns, competitors and new products

REQUIREMENTS

• Diploma or Degree holder

• Minimum 3 years sales & marketing experience preferably at financial institutions

• Possess knowledge of Financing Products which includes the sales and operation processes.

• Ability to lead and motivate team.

• Good interpersonal and relationship building skills

• Good Knowledge in Mortgage Products & Services