Sales Operations and Logistics Lead

Join us where we’re taking delivery above and beyond.

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world. For more information go to

Job Objectives
To manage the end-to-end Sales Operations & Supply Chain for the country with a particular focus on demand forecast and supply planning, support sales team in ordering processing, inbound logistics and customs clearance and warehouse and distribution aiming to reliably meet the following objectives:

• Support sales growth through improved product availability (NS%).
• Improve our cost base through reduced transportation, warehousing and write-off cost (EBIT%).
• Improve working capital through optimized inventory (NOWC%).
• Improve forecast accuracy and bias.
• Continuous improvement processes and cost saving program.

Key Responsibilities

Demand/Supply Planning

• Drive monthly IBP Demand & Supply Planning review at PNC and customer level using historical sales data, statistical forecasting techniques and business intelligence to create a baseline forecast. Work with Product, Sales and Marketing to get inputs on promotions, competitor developments and other business intelligence to create the rolling 18-month demand plan. Actively drive customer collaboration initiatives to help improve forecast accuracy.
• Set the appropriate inventory targets to ensure service commitments in line with budget/forecasts and directives from regional leadership to our customers can be met whilst optimizing working capital (NOWC%, slow moving).
  

Logistics, Warehousing & Transportation

• Align with the suppliers and freight forwarders to ensure timely departure and arrival of the supplies at the desired destination.
  Work with our customs brokers to ensure goods are cleared quickly and efficiently. Ensure the necessary certificates, import licenses, etc. are acquired in time and maintained to ensure smooth supplies and low operational cost.
• Manage our 3PL partners to ensure day-to-day logistics activities across in-bound logistics, warehousing operations, distribution, returns and document management (including PODs) are executed in line with agreed performance levels/contracted Service Level Agreements (SLA) whilst continuously driving down our cost base.
  

Customer Service Order Management

• Overseeing daily order fulfillment activities, including order processing, picking, packing, and shipping process.
• Coordinates with internal stakeholders to troubleshoot and resolve order management issues.
• Oversees customer order fulfillment KPI and ensure customer service level is achieved.

Management

• Understand customers’ needs, service those needs, and maintain and develop positive business relationships with a customer’s key personnel involved in or directly relevant to supply chain activities.
• Pro-actively collaborate with internal team, other departments and senior management to clarify and align on management objectives, to share and absorb information about business developments and performance and to highlight and address issues and opportunities.
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• Direct the hiring, training, supervision, mentoring, and performance evaluations of internal department.

Reporting to

• Operationally: Country General Manager
• Functionally: CA Sales Operations, CA Logistics

Key interfaces

• Internal: General Manager, Sales Department, Sales Operations, Logistics, Business Controlling, GSO, APO/GLS, Peace OF Mind, GSSC,
• External: 3PL, Customs Brokers, Freight Forwarders, Dealers/Distributors, Scrapping Company
  

Qualifications, Experience and Competences

• Degree in Supply Chain/Logistics/Business
• Minimum of 5 years’ experience in Supply Chain management position (Planning and Logistics), ideally in a commercial environment within the (durable) consumer goods, automotive or electronics industry
• Excellent understanding of operational demand forecasting and supply planning concepts and preparing and leading S&OP meetings.
• Solid understanding of core warehousing, logistics and distribution processes and improve performance in the areas of service level improvement, inventory reduction or cost reduction/saving.
• Basic working knowledge of modern supply chain concepts such a safety vs. cycle stock, VMI, postponement, CPFR, cross-docking, network planning, inventory optimization, etc.
• Hands-on experience with team management and leadership. The ability to lead and drive team to deliver KPIs.

Benefit highlights :

• Hybrid working arrangement.
• Discounts on Electrolux products and services.
• Medical & Hospitalization coverage for both employees and dependents.
• Dental & Optical.

As part of the Electrolux Group , we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find more on:

Electrolux Group
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