Sales Support & Contract Administrator

Doka is a world leader in providing innovative formwork, solutions and services in all areas of construction. The company is also a global supplier of well-thought-out scaffolding solutions for a varied spectrum of applications. With more than 180 sales and logistics facilities in over 60 countries, Doka has a high performing distribution network for advice, customer service and technical support on the spot and ensures that equipment is swiftly provided – no matter how big and complex the project. Doka employs 7,000 people worldwide and is a company of the Umdasch Group, which has stood for reliability, experience and trustworthiness for more than 150 years. 

As a customer-focused organisation, Doka understands that its greatest assets are its employees, which is why Doka is consistently looking for talented professionals who are keen to develop their career in this challenging industry. 

From metro stations to high-rises to more challenging projects such as the KL Metropolis, Doka Malaysia has diversified in terms of scope, but also location to include several projects outside of the capital city of Kuala Lumpur.

Doka now combines its strengths with Malaysian-based MFE Formwork Technology, market leader in monolithic aluminium formwork. With this acquisition, Doka has achieved another significant milestone in its strategic growth plan and thus strengthened its position in the Asia Pacific region, an important growth market for the group.

Doka Malaysia is currently looking to recruit a career driven professional to join its versatile team and support the company’s ongoing national expansion. The suitable candidate will be a qualified, natural team player who can add significant value to this highly dynamic team.

Your key responsibilities will be:

• You support the sales team in gaining a higher conversion rate by completing administrative tasks and duties on their behalf such as maintenance of the in-house CRM Tool
• Contract Administration: You provide support on areas such as contract administration and management, claims management, and if required on arbitration and legal proceedings; You ensure that obligations towards the customers / partners are respected and complied
• You establish and maintain excellent client relationships while keeping up to date contact persons and customers via direct representation, telephone and other means of communication
• You influence and share value preposition of the Doka products and services and how they compare with the competition so that product presentations can be delivered effectively and skilfully
• Customer service and satisfaction: You respond to enquiries for sales business received by whatever means and converting these enquires into orders
• Credit Management: You are responsible to support the sales team on credit interactions with the customer and ensuring payment is received in full.
• CRM Tool : You are hands-on and ensure data quality in the CRM tool (e.g budgets) for Malaysia; You take an active part to use market intelligence tools to review and screen potential target projects
• Marketing: You have to support the coordination of all marketing activities in Malaysia. Maintains up-to-date awareness of company activities, industry trends and government regulations.
• Sales Meetings: You prepare for sales meetings, workshops and lead the coordination of team events and activities
• Online Complaint Management Tool : You capturing complaints in online complaint management tools
• And any other tasks assigned

Professional Requirements:

• at least a Diploma in Law and/or Engineering and/or Business/Sales Management, and/or Quantity survey
• Some initial experience in Sales Support/Coordination and/or Contract Administration & Management within a robust MNC environment in Malaysia, ideally gained from an industry supplying the construction sector
• Tech-Savvy with certain Sales & CRM Tools; Very good skilled with Microsoft Office in particular proficient in MS Excel
• Strong interpersonal, communication, organization, follow-up and negotiation skills and a strong numerical aptitude
• Team oriented, positive attitude and personal effectiveness and credibility
• Outstanding written and verbal English skills
• Ability to speak mandarin is an advantage
• Preferred Skills and Background:
  • Financial understanding/business acumen (Margin Drivers, Discount Policy, Pricing Strategies, …) advantageous
  • Experience in FIDIC contract
  • Project Management Professional (PMP) certification
• Required Attributes and Motivation:
  • Excellent detail orientation
  • Excellent organization skills
  • Ability to assert self and influence another to your point of view
  • Ability to understands an issue and come up with novel solutions

We offer a fulltime position with flexible working hours from Monday to Friday, we have full medical and insurance coverage, with dental, optical, medical checkup benefits and trainings and work with a diverse group of colleagues.

Apply now!



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For internal candidates please send in your CV detailing your roles and responsibilities.

You are also required to notify your manager and HR regarding your interest before you apply to this position.