Sales Support Manager

• Optimize sales processes and systems to improve customer experience including lead management, offer management and onboarding. Provide administrative and operational support to the sales team e.g. ad-hoc quotations.


• Develop and implement efficient sales support processes to enhance productivity and reduce bottlenecks in the sales cycle and improve customer onboarding experience.


•  Ensuring good data quality through regular training of salespeople on correct inputs and timely resolution of sales queries.


•  Collaborate with cross-functional teams  to align on goals and ensure smooth implementation of various sales process improvement initiatives.


• Ensure adherence to Global and Regional standards for various Sales Processes, Systems & Tools.


•  Track and analyze key sales metrics, preparing reports and insights to support decision-making and strategic planning.


•  Lead and manage the sales support team , ensuring effective collaboration, training and performance optimization.

Job requirement

• Minimum of 4 to 5 years Sales Support or Sales Operations experience.


• Understanding of Sales processes as well as detailed understanding of Sales systems and data flow.


• Excellent communication and interpersonal skills, with the ability to build relationships across teams.


• Analytical mindset with a focus on continuous improvement and problem-solving.


• Experience in managing a team will be a plus.


• Degree in Business Administration, Sales or a related field preferred.