Salesforce Functional Consultant

About SEEK

SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years.

Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange.

SEEK’s presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore and Thailand. Additionally, SEEK has minority investments in employment marketplaces in China, South Korea and Bangladesh.

SEEK develops and applies innovative data and technology tools to facilitate high-quality matching and improve reliability of marketplace information.

In 2021, 2022, 2023 and 2024, SEEK was recognised as one of Australia’s Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards. SEEK was also named a 5-Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp’s Life at Work Awards 2023 in Malaysia.

The Role

The Salesforce Functional Consultant – Sales & Service serves as the vital link between SEEK's business operations and the technical facets of the CRM platform, ensuring seamless and efficient configurations that cater to the company's specific needs. This role delves deep into understanding both the current and projected requirements, translating these needs into efficient Salesforce solutions that directly contribute to the success and operational efficacy of the business.

Working with the Engineering Manager, the Salesforce Functional Consultant works closely across multifunctional business teams, including sales, customer service, and financial operations, spanning multiple geographical regions. Their expertise in the Salesforce platform enables them to bridge the gap between sophisticated business processes and technical solutions, facilitating effectivecollaboratorr engagement, continuous improvement, and ensuring the overall health and maturity of the platform.

Key Responsibilities

• Business Collaboration: Engage with collaborators to gather, understand, and prioritise Salesforce implementation requirements, ensuring configured solutions are tailored appropriately for SEEK.
• Facilitation & Prototyping: Conduct workshops to discern business needs and convert them into Salesforce solutions, followed by prototyping and showcasing for feedback.
• Configuration & Enhancement: Efficiently configure Salesforce modules using declarative tools such as Process Builder, Flows, and Schema Builder, promoting efficient performance and user-friendly designs.
• Declarative Solutions: Prioritise declarative (non-programmatic) improvements, identifying where they serve as efficient alternatives to programmatic methods.
• Bridge Between Teams: Act as a liaison between business and technical units, ensuring synchronised understanding and execution of requirements.
• Insights & Reporting: Design, construct, and sustain Salesforce reports and dashboards, offering actionable business insights.
• Platform Health & Updates: Contribute to platform stability by ensuring your work considers system security, data privacy, and resilience. Stay abreast of Salesforce releases, recommending optimisations.
• Operational Excellence: Monitor, address, and resolve Salesforce production issues..
• Sales & Service Maintenance: Oversee Salesforce CRM functionality, ensuring accurate order conversions, as well as precise and swift billing operations, including revenue recognition and payment processing.
• Continuous Improvement: Cultivate a culture of continuous improvement, seeking feedback, and staying updated with the latest Salesforce trends and standard methodologies.
• Testing enhancement and defects before deploying to production

Essential Qualifications, Skills and Experience

• Platform Certification: Salesforce Administrator Certification, Salesforce Certified Consultant
• Demonstrable experience as a functional consultant on the Salesforce platform.
• Hands-on experience with Salesforce DX and scratch orgs.
• Consistent track record of facilitating workshops to tease out requirements and prototyping solutions.
• Strong expertise in Salesforce CRM, especially in Lead Management, Account Management, Opportunity management, Case Management, Experience Cloud

Other Qualifications, Skills and Experience

• Proficiency in using the Atlassian suite, notably JIRA and Confluence.
• Shown capability in configuring and using declarative tools on the Salesforce platform, such as Flows, Process Builder, and Schema Builder.
• Experience in fix and leading Salesforce production incidents.
• Awareness of integration methodologies and tools (given that in-depth integration is handled by the development team).
• Salesforce certifications such as Salesforce Sales Cloud Consultant, Salesforce Service Cloud

The Team

The Salesforce Functional Consultant is an integral member of the CRM Platforms team. The team consist of functional consultants and software engineers wholeade the Salesforce CRM Platform and supporting Services in AWS.

Within this structure, the Functional Consultant collaborates closely with data analysts, fellow functional consultants, and engineers, forming a collective force committed to platform excellence.

Operating in an Agile framework, this team is driven by the ethos of continuous improvement and innovation in the marketing technology realm. Regular Agile rituals like stand-ups, sprint reviews, and retrospectives underpin the team's workflow, fostering transparency and iterative improvement.

Why SEEK

• Hybrid working mode
• Mature and collaborative working culture
• Extensive employee benefits

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.