Salesforce L2 Support Engineer

Syarikat : Unison Group

Jenis Pekerjaan : Sepenuh Masa

Kuala Lumpur, Federal Territory Of Kuala Lumpur

Bilangan Pemohon

000+

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Penerangan Pekerjaan - Salesforce L2 Support Engineer

Application Support Engineer, you will be responsible for acting as software detectives, providing a dynamic service by identifying and solving issues within multiple components of critical business systems.

You are expected to be a subject matter expert, collaborate and manage the team to perform effectively. You will be responsible for team decisions, engage with multiple teams, and contribute to key decisions. Additionally, you will provide solutions to problems for your immediate team and across multiple teams.
Advanced proficiency in Salesforce CRM Implementation is required. Advanced proficiency in ITIL Incident Management is recommended.
Advanced proficiency in Amdocs CRM and Salesforce Experience Cloud is suggested.
Handle L2 escalations and resolve complex Salesforce issues across login, data, order, and payment processes.
Perform root cause analysis and implement preventive actions for recurring incidents.
Troubleshoot system performance, integration, and data synchronization issues.
Apply configuration fixes for UI, workflow, and notification-related errors.
Manage user roles, permissions, and access requests in compliance with security policies.
Collaborate with L3, developers, and business teams to ensure timely issue resolution.
Document solutions and update the knowledge base to support continuous improvement.
Recommend enhancements to improve platform performance and user experience.

Original job Salesforce L2 Support Engineer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to Support Engineer Jobs with your AI JobCopilot

Auto-Apply with AI

Similar Support Engineer Jobs in Malaysia

Get your Resume Reviewed for Free

Alamat E-mel

Mengapa anda melaporkan kerja ini?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

Semua Iklan Pekerjaan adalah tertakluk kepada Terms of Service GrabJobs. Kami membenarkan pengguna membenderakan siaran yang mungkin melanggar syarat tersebut. Iklan Pekerjaan juga mungkin dibenderakan oleh pasukan penyederhana GrabJobs. Walau bagaimanapun, tiada sistem penyederhanaan yang sempurna dan membenderakan siaran tidak memastikan bahawa ia akan dialih keluar.

Sediakan makluman pekerjaan:

Kekerapan

E-mel

Dengan mengaktifkan makluman kerja, saya bersetuju menerima GrabJobs Terms & Privacy Policy. Saya boleh berhenti melanggan makluman kerja pada bila-bila masa. Langkau

Salesforce L2 Support Engineer

Penerangan Pekerjaan - Salesforce L2 Support Engineer

Similar Support Engineer Jobs in Malaysia

Aplikasi Mudah Alih