School Receptionist

Job Description

School Receptionist

Purpose of Role

The School Receptionist serves as the first point of contact for visitors, parents, students, and staff. The role focuses on delivering a professional, welcoming, and efficient front-of-house service while handling general enquiries and supporting daily school operations at reception level.

About Straits International School

Straits International School delivers a high-quality international school curriculum comprising IGCSE and starting at the kindergarten level. With over 400 students, we have gained a reputation for excellence and high standards in education. We champion a transformative approach to learning that goes beyond the classroom. By igniting our students' curiosity and growing their self-confidence, we empower them to become the next generation of changemakers. Straits International School is part of ISP Malaysia – the largest schools group in Malaysia – which includes not only the two Straits International Schools campuses but also Tenby Schools and Asia Pacific Schools. The nine school campuses are strategically located in the developed areas of Klang Valley in Selangor, Perak, Penang and Johor.

ISP Malaysia is part of ISP, a global community of over 100 international schools across more than 20 countries. ISP is currently the 3rd largest schools group globally.

Key Benefits

• A culture of engagement and trust, where staff contributions are recognised and valued.

• A passionate and motivated team of professionals who put children at the heart of decision-making.

• An embedded commitment to professional development and employee well-being.  

• Access to expertise, best practice sharing and learning opportunities across countries and cultures. 

• Competitive remuneration.

• School fee discount for children of employees.

• Medical outpatient and insurance benefits.

ISP Principles

• Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.

• Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

• Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

• Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

• Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

For more information visit  http://www.internationalschoolspartnership.com

School Receptionist

Key Responsibilities

Front Desk & Visitor Experience

• Greet all visitors, parents, students and staff in a professional and welcoming manner – including community members from different backgrounds and who may speak other languages

• Ensure all guests are signed in and directed appropriately

• Maintain a positive and safe front office environment at all times

• Provide hospitality and ensure visitors have a smooth and positive school experience

• Ensure the front desk is never left unattended during working hours and that cover is arranged so a staff member is always available to replace the receptionist when away from the desk.

Telephone & General Enquiries

• Answer incoming calls promptly and professionally

• Direct calls to appropriate staff members

• Handle general enquiries from parents and visitors

• Ensure accurate messages are taken and relayed when staff are unavailable

Student Movement & Attendance

• Support student arrival and dismissal procedures to ensure smooth daily flow

• Assist with student sign-in and sign-out processes

• Ensure student attendance is accurately checked and properly recorded

• Monitor and manage late student check-ins at reception

• Ensure student movement through the front office is safe and well-coordinated

Emergency & Safety Support

• Support the school during fire drills and emergency evacuation procedures

• Assist in ensuring visitors and students follow safety protocols during emergencies

• Follow instructions from designated staff during emergency situations

Communication Handling (Front Office Level)

• Receive, sort, and distribute mail, parcels and deliveries

• Assist in relaying basic information between parents and relevant staff when required

• Support general communication flow through the reception desk

 School Events Support

• Provide front desk and visitor support during school events, open days and activities

• Assist with visitor registration, directions, and front office coordination during events

• Support after-school events when required

• Ensure parents are contacted when students are not collected on time

Reception Area Management

• Maintain a clean, organised, and presentable reception area

• Ensure visitor sign-in systems and front desk materials are up to date

• Report any maintenance or facility issues related to the reception area

Administrative Support (Basic Level)

• Provide basic clerical support at reception when required (e.g. printing, filing, simple data entry)

• Assist with routine front office tasks during peak periods

Professional Conduct & Safeguarding

• Maintain confidentiality and professionalism at all times

• Follow safeguarding procedures when managing visitors and students

• Comply with school policies and front office protocols

Skills, Qualifications and Experience

• Minimum Diploma / Professional Certificate

• At least 2-3 years of working experience in a related field

• Proficiency in English and Bahasa Malaysia, with strong multilingual ability (additional languages such as Mandarin or others are an advantage)

• Proficient in MS Office and administrative tasks

• Strong customer service attitude and professional appearance

Line management

The School Receptionist will report to the Campus Principal.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All postholders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years of employment history. 

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding

and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.