Security Network Operations Center (SNOC) Specialist

Security Network Operations Center (SNOC) Specialist

Reporting to the Operations Manager:

• Able to provide 24/7 management of customer's infrastructure & application alerts
• Monitor network alerts and determine the cause and ensure prompt resolution or escalating when necessary
• Documentation of all incidents and proactive alerts into a call tracking system and incident log based on defined standards.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To perform incident first response checks and reporting for compromised systems.
• To perform monthly IT system checks and report on non-compliant systems.
• To perform monthly systems health-checks and reporting. (Anti-virus, Endpoint Security and Malware alerts.)
• AD/ File Folder permissions, Windows OS Configuration and Management
• To act on SNOC alerts immediately and performs rectification according to SOP guidelines.

Job Requirements:

• At least 2 Year(s) of working experience in the related field is required for this position.
• Preferably Executive specialized in IT/Computer - Network/System/Admin or equivalent.
• Have interests in IT and networking and is curious of 'What caused the problem"
• Must be hands-on experience in products including firewalls,Wi-Fi and network appliances
• Some understanding of Cloud Computing, Cybersecurity
• Must be able to work on monthly shifts rotation including Weekends