Security Operations Manager

About the role
We are representing our client, a leading Hyperscale data center provider. Currently they are seeking for a Data Center Security Operations Manager to lead and safeguard their physical and operational security infrastructure. Reporting to the Director of Operations, you will take ownership of multi-site security posture, guard force management, surveillance systems, and compliance frameworks to deliver high-availability service for hyperscale and enterprise clients

Location: Johor Bahru

Key responsibilities

• Physical Security & Access Governance: Direct day-to-day access protocols, biometric controls, NVR/CCTV deployments, and lifecycle management of security hardware across facilities. Maintain zero-tolerance policies for tailgating and unapproved access.
• Vendor & Guard Force Leadership: Oversee security contractors and physical guard operations. Establish KPIs, monitor SLA adherence, draft comprehensive SOPs, and cross-train site engineers on security workflows.
• System Maintenance & Technical Oversight: Ensure maximum availability of access control platforms (e.g., Lenel), IP-based CCTV networks, and 90-day video retention protocols. Coordinate procurement, licensing, and vendor support.
• Compliance, Audits & Incident Response: Lead site readiness and technical due diligence for global standards such as ISO 27001, PCI-DSS, and SOC 2. Manage incident logs, conduct access audits, and liaise with corporate risk teams and local authorities.
• Financial & Resource Management: Oversee Security Opex/Capex budgeting, vendor contracts, and monthly performance and risk reporting.

Requirements:

• Education: Degree or Diploma in Engineering, Information Technology, or a related discipline.
• Experience: 3-5 years of hands-on data center experience, including at least 2 years in a supervisory or leadership role.
• Technical Mastery: In-depth working knowledge of physical access control systems (e.g., Lenel), IP surveillance, NVR/CCTV setups, BMS, DCIM, and ITSM frameworks.
• Audit & Compliance Knowledge: Familiarity with ISO 27001, SOC 2, and PCI-DSS compliance requirements.
• Certifications (Bonus): PSP, CISSP, or ITIL certifications are highly advantageous.
• Attributes: Self-motivated, process-driven, and comfortable operating in a 24/7 high-availability environment.

Interested and qualified candidates may apply online or email to adelene@ talentrecruit.com.my OR +60123343582 (WhatsApp)

Only shortlisted candidates will be notified.