Security System Administrator II

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Primary Responsibilities:

• Oversee the operation, maintenance, and troubleshooting of Windows servers and virtual machines (VMs) to ensure optimal performance and security.

• Conduct basic network troubleshooting to identify and resolve connectivity and performance issues.

• Manage and maintain CCTV systems, primarily Genetec and Avigilon, ensuring their effective operation for security monitoring.

• Administer access control systems, specifically Lenel, to ensure secure and efficient access to facilities.

• Regularly update and maintain all security systems to ensure they are running the latest software and are free from vulnerabilities.

• Respond promptly to security incidents, providing technical tier two expertise and support. Working closely with local embedded technicians on break-fix solutions.

• Maintain thorough documentation for all systems and provide regular reports on system status, incidents, and maintenance activities.

• Work collaboratively with other team members and provide training and guidance to customers on security system operations and best practices. 

• Monitor ticket queue and IM channels 

• Monitor and participate in managing systems and infrastructure 

Required Skills & Qualifications:

• 5-10 years relevant work experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent relevant work experience.

• Proven experience as a System Administrator, Network Administrator, or similar role.

• Scripting knowledge to automate tasks is a plus (Powershell, Python, or Bash) • Strong knowledge of Windows server environments and network troubleshooting.

• Expertise in managing and administering physical security systems such as CCTV (Genetec, Avigilon), access control (Lenel), and key management systems (Traka).

• Excellent problem-solving skills and attention to detail. • Strong communication and collaboration skills.

• Relevant certifications in IT security and system administration are preferred.