Senior Analyst, Invoice to Cash

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background.  At BASF, careers develop from opportunities. 

Objectives of the Position

• Independently manage operational processing for Invoice-to-Cash (ITC) services, ensuring compliance with BASF 
requirements, Financial Reporting Compliance (FRC), and local statutory regulations  
• Act as reviewer and approver for daily and month-end tasks, ensuring accuracy and timeliness 
• Support Assistant Manager/Manager in service delivery, talent development, and process improvement initiatives  
• Drive continuous improvement, digitalisation, and harmonisation across countries in the Asia Pacific region 

Functional Tasks (Inclusive but not limited): 
• Process and review ITC workflows, including Accounts Receivable, Collections, Treasury Back Office and 
Intercompany Reconciliation activities  
• Supervise and mentor Analysts, ensuring adherence to predefined process description and service management 
framework 
• Troubleshoot and resolve queries from internal and external stakeholders promptly  
• Act as Area of Competency (AOC) member or topic owner for ITC-related processes  
• Monitor unallocated receipts, overdue accounts, and post-dunning activities; propose corrective actions  
• To perform other duties as and when delegated 

Project Management: 
• Support internal, regional, and global process implementation and transition projects 
• Develop strong working relationships with local companies and project owners to ensure successful adoption of 
solutions 
• Communicate project deliverables and progress to stakeholders 

Compliance: 
• Participate in any compliance audits and respond to audit queries (for both internal and external) 
• Ensure all work documentation and work processes are updated and met with BASF policies & guideline, local 
company’s policy, legal and statutory requirements 

Quality and Continuous Improvement: 
• Identify, recommend, and implement continuous improvement opportunities in quality and efficiency to support 
smooth implementation 
• Prepare and review training materials and conduct end user trainings when required 
• Support new and existing team members through proper knowledge transfer; and sharing of best practice thereby 
ensuring quality is maintained through any staff transition  

Others: 
• Support Business Continuity Plan (BCP) through resource planning, backup and communication 
• Any other tasks due to Service Hub KL management strategy and/ or changing business environment may require to 
be performed 
Additionally, for Senior Associate Analyst: 
• For development purposes, any additional task can be assigned as aligned 

Minimum Education and Qualification Required for the Position 

Education:  
• University degree in Finance, Accounting, Economics or Business Administration; and/or 
• Chartered or Certified Professional Accountant or equivalent 

 Working Experience:  
• Minimum 3 years’ experience in Finance & Accounting or Controlling function 
• Diploma in Finance or Accounting with 4-5 years workings experience in related fields  
• Experience in a Shared Services or Business Process Outsourcing engagement will be an advantage 

Technical & Professional Knowledge:  
• Experience with Controlling/Finance tools and KPIs 
• Experience working with SAP ERP and / or SAP BW tools is preferred 
• Knowledge and experience of MS office tools. 
• Proficiency in English and other languages as required with good communication skills.

The BASF Service Hub Kuala Lumpur (BASF Asia-Pacific Service Centre Sdn Bhd) is strategically located in the capital city of Malaysia. Since its inception in 2005, the hub has expanded from 130 employees to over 1,300 employees currently and is expected to keep growing. As an ISO 9001:2005 certified organization, the Service Hub Kuala Lumpur is committed to delivering high quality expertise and services in finance, people, supply chain, EHSQ (environment, health, safety, quality), product safety and digital. We take pride in providing our business services to BASF companies and affiliates across 20 markets in the Asia Pacific region and beyond. Moreover, we offer our services in 8 different languages to cater to the diverse needs of our stakeholders. Our focus on competency and technology-driven solutions allows us to consistently deliver exceptional services, thereby contributing to the success of our businesses. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay, which cover the European and American regions.

BASF Service Hub Kuala Lumpur was recognized with nine prestigious awards in 2024, reflecting its commitment to creating a vibrant, inclusive, and empowering workplace. These awards include winning the title of Operational Excellence in HR at the GBS Asia Awards 2024, multiple accolades at the Life at Work Awards 2024, where the hub was recognized as First Runner-up for Workplace Excellence (International Organization) and CEO Champion (International Organization), as well as Second Runner-up for Best International Organization. The hub also won the title for Excellence in Learning Tech Advancement System and a Certificate of Excellence in Talent Management and Leadership at the HRD Awards 2024. Furthermore, the hub secured a Bronze Award for Excellence in Digital Transformation at the HR Excellence Awards 2024 and received a Bronze Award for Human Resources Impact and an Honorary Award for Creative Talent Management Impact at the SSON Impact Awards Asia 2024.

At BASF, we create chemistry for a sustainable future. Our ambition: We want to be the preferred chemical company to enable our customers’ green transformation. We combine economic success with environmental protection and social responsibility. Around 112,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises, as core businesses, the segments Chemicals, Materials, Industrial Solutions, and Nutrition & Care; our standalone businesses are bundled in the segments Surface Technologies and Agricultural Solutions. BASF generated sales of €65.3 billion in 2024. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the United States. Further information at www.basf.com.