Senior Analyst Order to Cash (OTC)

Reporting to the Global Business Services Head of OTC, the incumbent will be responsible for the order to cash processes mainly on billing and ads management. This requires that the incumbent understand the procedural and operational aspects of accounts receivable transaction processing in accordance with Zalora policies and local company legal and statutory requirements.

Responsiibilities:
Reporting to the Global Business Services Head of OTC, the incumbent will be responsible for the order to cash processes mainly on billing and ads management. This requires that the incumbent understand the procedural and operational aspects of accounts receivable transaction processing in accordance with Zalora policies and local company legal and statutory requirements.

Billing

• Post internal, external and Interco invoices (Recharge billing, management fee, freight and expenses, Payroll and POB)
• Issue customer and Interco statement of account 
• Prepare billing reports to be used by internal stakeholders (Commercial team, Warehouse team ..etc)
• Work on dispute management for all lost and damaged items 
• Support commercial team in current project such as local wallet, change for payment provider and manual top up automation process.

Intercompany

• Prepare interco billing reports to be used by internal stakeholders
• Perform interco reporting  and check for any unreconciled transactions for interco recons for all entites
• Checking and preparing accruals and ensuring transfers between intercompany is done on monthly basis.
• Liaise with relevant stakeholder to resolve any discrepancies in interco transactions

GFG Ads Reporting

• Month End Closing: Send out email to PH & ID team on GFG ads utilization for the month (WD1)
• Charge out GFG Ads manual transactions 
• Prepare GFG Ads recon for Global & Local wallet revenue recognition
• Perform accrual for GFG Ads transactions - ZSEAZID,ZSEAZPH
• Reviewer for Manual top ups/deductions in GFG Ads platform

Reporting 

• Prepare monthly balance sheet reconciliations (Intercompany accounts, clearing accounts, GFG Ads related accounts, Receivables & Advance Received)
• Prepare BNM required reports 

AdHoc
Monitoring errors and exceptions to the automated processes by working with associate manager and IT team to identify root causes of these errors. 

Expectations

• All requests should be handled in accordance with the defined work instructions and standard operating procedures to ensure processing accuracy and completeness.
• To ensure adherence to internal controls, standards, or norms as well as the achievement of service levels and KPI targets, support controls and recurring inspections are conducted. Perform any other duties as assigned by Senior/Manager.
• Ensure that reporting deadlines are consistently met and that internal/external stakeholder requests are handled and resolved in a timely, responsible and proactive manner.
• Work towards improving accuracy, efficiency and compliant cash application and billing processes by actively supporting or taking part in any project linked to system improvement or process improvements activities.

The ZALORA Story
ZALORA is Asia’s Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines, Hong Kong. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA is the online shopping destination with endless fashion possibilities.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.