Senior Analyst, Sales Operations System

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. Purpose gives us joy and habits build excellence in Grab. We harness the power of Technology and AI to deliver our mission. Our mission is to lead Southeast Asia forward by economically empowering everyone. We do this with heart, hunger, honour, and humility.

Get to Know the Role

As a Senior Analyst, Sales Operations System, you will be the business and technical gatekeeper of our regional sales infrastructure. You will translate complex, requirements into functional Salesforce (SFDC) tools and workflows.

You aren't just managing a system; you are architecting how our sales teams work with technology to improve revenue. You blend technical CRM mastery with the "curiosity" to solve deep-rooted operational problems. You are passionate about super App and technology and have the to act as a trusted advisor to sales leadership.

This role reports to the Head of Sales Operations and is fully onsite at the Malaysia's First Avenue Office.

The Critical Tasks You Will Perform

Salesforce Project & Roadmap Execution

• Project Managed and Support the long-term development roadmap for the Commercial Salesforce system.
• Translate needs into detailed technical requirement documents (BRDs) for the Developer teams.
• Lead User Acceptance Testing (UAT), End-User Training, and Go-Live activities for new features.
• Collaborate with Grab's Salesforce Developers to resolve technical roadblocks and ensure delivery.

Governance & Process Excellence

• Establish SOPs for the end-to-end usage of Salesforce (Lead, Account, and Opportunity management).
• Maintain the RACI matrix for system-related projects to ensure clear accountability.
• Manage user access levels and conduct regular training sessions for all users.
• Develop a governance framework to ensure data integrity and prevent "data tampering."

System Optimization & Integrations

• Design Account Hierarchies to ensure accurate macro and micro-level reporting with Commercial Excellence team.
• Lead the integration of external tools (e.g., Ticketing systems, PowerBI, and Marketing Automation.
• Partner with Marketing to automate lead generation and qualification processes.

Advanced Reporting and Insights

• Maintain high-visibility Salesforce Dashboards for Regional and Country Sales Heads.
• Collaborate with the Analytics team to produce weekly revenue forecasting and funnel health reports.

What Essential Skills You Will Need

• Experience: You have 3–5 years in Sales Operations, Revenue Operations, or CRM Management (specifically Salesforce).
• SFDC Mastery: You have knowledge of Salesforce (Sales Cloud/Service Cloud). Experience with Pardot or Marketing Cloud and any AI CRM tools.
• Analytical Rigor: You have ability to deep-dive into complex data sets and translate them into structured workflows.
• Partner Management: You have ability to manage expectations across multi-market teams (Malaysia, Singapore, Thailand).
• Project Management: You have organized and across several high-priority projects.
• To document SOPs and lead workshops.

Good to Have

• Salesforce Administrator or Sales Cloud Consultant Certification.
• Experience in Digital Advertising, Marketplace, or the Tech/SaaS industry.
• Proficiency in SQL or Data Visualization tools (Tableau/PowerBI).

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balance personal commitments and life's demands are made easier with our FlexWork arrangements.

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally. Regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique, we do so.