Senior Associate, People Services (HR Shared Service)

Carousell Group is the leading recommerce group in Greater Southeast Asia on a mission to inspire the world to start selling, and to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in eight markets under the brands Carousell, Cho Tot, Laku6, Mudah.my, OneKyat, Ox Street, and Refash, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments and Sequoia Capital India. 

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of solving problems for our users; having a mission-first mindset; being relentlessly resourceful; caring deeply; and staying humble to constantly improve. Together as an organisation, we make magic happen.

We are seeking a highly motivated individual to join our People Services team (also commonly referred to as HR Shared Services) and support HR operations and technology in a fast-growing, mid-sized startup. This role requires a builder’s mindset, problem-solving ability, and strong execution skills to manage day-to-day HR operations, while partnering with the rest of the People team to drive HR automation, operational efficiencies, and a seamless employee experience across multiple countries.

This role is part of the Carousell regional People Team with responsibilities covering the markets in which Carousell operates. In this role, you will support core HR operational processes across the region, and be the subject matter expert on our HRIS (Darwinbox). This role combines hands-on HR operations, systems administration, and data reporting — ideal for someone who loves improving by automating processes, working with data, and collaborating across borders.

HR Operations

• Execute employee lifecycle operations, including onboarding, offboarding, transfers, and documentation across multiple countries.
• Ensure operational processes are compliant with local labor laws and aligned with Carousell policies.
• Collaborate closely with country HR teams, Payroll, IT, and other stakeholders for smooth execution of HR activities.
• Respond to employee queries and provide timely, high-quality support.

HRIS Management 

• Administer Darwinbox such as manage employee data, workflows, approvals, and access across the region.
• Perform regular audits to maintain data accuracy and system integrity.
• Coordinate with Darwinbox support and internal teams to troubleshoot issues and deploy hancements.
• Provide training and documentation to HR team members and users.

Reporting & Analytic

• Build and maintain HR dashboards and reports (e.g., headcount, attrition, leave, compliance).
• Support the People team and business leaders with data analysis and insights for decision-making.
• Ensure timely and accurate HR reporting for audits and internal reviews.

• 3–5 years of experience in HR operations and HRIS, with exposure to regional or multi-country HR support.
• Strong hands-on experience in HRIS platforms
• Working knowledge of HR processes and employment practices in these markets: Singapore, Malaysia, Philippines, Indonesia, Hong Kong, Taiwan, India, Vietnam
• Advanced proficiency in Microsoft Excel/Google Sheets, with strong data analysis & reporting skills
• Strong attention to detail, time management, and problem-solving skill
• Comfortable working independently and collaboratively in a fast-paced environment.
• Highly tech-savvy, passionate about automation, and eager to experiment with AI or automation-driven efficiency improvements.                                                                                                                                                                                                                                                                                  

• Exposure to Darwinbox
• Knowledge in Google Data Studio, Tableau, Power BI, or similar analytics tools
• Experience in deploying HR automation using macros/VBA, Google App Scripts, or GenAI

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