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Senior Automation Engineer

icon building Syarikat : Ntt
icon briefcase Jenis Pekerjaan : Sepenuh Masa

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Mohon Sekarang
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Penerangan Pekerjaan - Senior Automation Engineer

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Job Summary

We are seeking a highly experienced and self-sufficient Senior Automation Engineer to own the automation, integration, and continuous improvement of our ITSM, monitoring, and network-related tooling.

This role will be the sole automation specialist for these platforms. The successful candidate must be able to design, build, operate, and continuously improve automation solutions independently, while also acting as a technical advisor to the wider operations and engineering teams, who will primarily be users of the tools

Key Responsibilities:

Automation & Scripting

  • Design, develop, and maintain production-grade automation scripts, primarily using Python
  • Build automation covering:
    • ITSM processes (incident, problem, change, request, CMDB)
    • Monitoring alerts, event correlation, and auto-remediation
    • Network-related workflows and integrations where applicable
  • Develop reusable libraries, frameworks, and utilities to standardize automation

ITSM, Monitoring & Network Tool Ownership

  • Act as technical owner for automation and integrations across:
    • ITSM platforms
    • Monitoring and event management tools
    • Network telemetry and alerting sources
  • Configure and customize tools to improve alert quality, workflow efficiency, and operational outcomes
  • Integrate systems using APIs, webhooks, and event-driven mechanisms

Advisory & Continuous Improvement

  • Proactively identify automation opportunities and process inefficiencies
  • Provide expert guidance and recommendations on:
    • Tool usage and configuration
    • Automation feasibility and design
    • Best practices for ITSM, monitoring, and operational workflows
    • Drive roadmap-level improvements rather than only reacting to requests

Reliability, Documentation & Support

  • Ensure all automation is reliable, secure, scalable, and well-documented
  • Produce clear technical documentation and user-facing guides
  • Troubleshoot and resolve complex automation, integration, or event-handling issues

Required Skills & Experience

Automation & Development

  • Strong hands-on experience with Python scripting (required)
  • Solid experience with:
    • REST APIs, authentication methods, and integrations
    • Data formats such as JSON, YAML, and XML
    • Git and version control best practices
  • Experience designing event-driven and automated workflows, including auto-remediation

ITSM & Monitoring

  • Hands-on experience with ITSM platforms (e.g. ServiceNow, BMC, Jira Service Management, or similar)
  • Strong working knowledge of monitoring and event management tools (e.g. Zabbix, Prometheus, Dynatrace, SCOM, SolarWinds, Nagios, etc.)
  • Understanding of incident, problem, change, alerting, and on-call operational processes

Networking (Required)

  • Practical experience working with enterprise networking technologies, including:
    • Cisco networking platforms
    • Palo Alto firewalls (or equivalent enterprise firewall solutions)
  • Understanding of:
    • Network monitoring and alerting
    • Network incidents and troubleshooting workflows
  • Ability to integrate network events and telemetry into ITSM and monitoring automation

DevOps, Cloud & Infrastructure (Required)

  • Experience with one or more cloud platforms (Azure, AWS, or GCP)
  • Exposure to DevOps, SRE, or Infrastructure-as-Code concepts and tooling
  • Familiarity with automated deployment, configuration management, or operational automation patterns

Experience Level

  • Senior-level experience (typically 7+ years in automation, operations engineering, or related roles)
  • Proven ability to operate as a sole or lead automation engineer
  • Comfortable owning design decisions and working with minimal oversight

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters 

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

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Mohon Sekarang
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