Senior Building Supervisor

It's fun to work in a company where people truly BELIEVE in what they're doing!

Role Summary:
Lead pre-handover inspections, monitor rectification works, and manage customer feedback processes to ensure a high standard of project delivery and customer satisfaction.

Key Outcomes:
• Inspection Leadership: Ensure units meet VP conditions.
• Operational Excellence: Verify documentation and ensure project standards.
• Customer Support: Address customer feedback effectively.
• Contractor Coordination: Foster strong relationships to expedite works.

Key Responsibilities:
Support to Customer Service Operations
• Leads pre-handover inspections and monitors defect rectification 
works to ensure units are VP-ready.
• Administers operational processes for inspections and facilitates 
smooth project completion.
• Collaborates with contractors and consultants to drive 
operational efficiency.
Defect & Complaint Management
• Supports customer feedback handling, proposing and 
implementing resolutions effectively.
• Monitors defect management processes and ensures 
rectifications are completed to Eco World standards.
Community Maintenance & Security
• Coordinates operational matters with contractors and service 
providers to maintain service quality.
• Ensures compliance with operational and security standards in 
developments.
Reporting & Documentation
• Compiles inspection reports and documents defect rectification 
activities.
• Oversees documentation of technical meetings and customer 
engagement related to operational matters.

Core Competencies & Technical Expertise:
Technical Competencies
• Defect & Complaint Management – Leads defect inspections and follows up on rectifications, drives defect closures within the obligated timeframe.
• Customer Communication – Communicates technical resolutions and project updates.
• Operational Execution – Administers inspections and monitors technical operations.
• Collaboration with Vendors – Coordinates rectification works with contractors.
• Performance Monitoring – Oversees defect closure progress and service standards.
• Strong analytical, problem-solving, and organizational skills with demonstrated accountability and technical communication abilities.
Operational Management
• Task Delegation Support – Assigning tasks to vendors and contractors, and monitoring their performance closely. Ensures that contractors adhere to timelines and quality expectations.
• Operational Guidance – Provides clear instructions to junior team members and vendors to maintain uniformity in site operations, especially on defect rectifications.
• Follow-Up & Monitoring – Leads in checking the status of rectification works and ensures timely updates in records and systems.
• Service Quality Assurance – Implements service standards and tracks progress toward KPIs. Reviews contractor performance reports regularly and initiates corrective actions when targets, such as response times or closure rates, fall below the acceptable threshold.

Qualifications and Experience
Educational Background
• Diploma/Degree in Architectural, Civil, Mechanical, Electrical Engineering, or equivalent.
Experience Requirements
• Minimum 4 years’ experience in defect rectification and quality control.

The selection process may take some time as we carefully consider each talent that comes our way.  Please note that we will only be in contact with successfully shortlisted candidates for the next phase of the recruitment process within 2-4 weeks. We truly appreciate your interest and always look forward to meeting great people who’d like to work with us!