Senior Customer Program Specialist

Summary

We are looking for a proactive, results-oriented Customer Program Management Specialist to guide projects from initial kickoff through to final fulfillment. In this role, you will act as the primary bridge between our clients and internal departments, fostering strong client partnerships and ensuring flawless execution and on-time delivery within a dynamic semiconductor manufacturing environment.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Customer Partnership: Act as the primary customer interface, cultivate long-term collaborative partnerships, and align program goals with client requirements.


• Program Execution: Own full lifecycle delivery commitments, covering finished goods (FG) shipments, RMA workflows, and spot-buy fulfillment.


• Cross-Functional Performance: Partner across internal teams to hit targets across on-time delivery (OTD), inventory optimization, operational revenue, and product quality.


• Daily Operations: Oversee order fulfillment operations in close alignment with production planners to ensure accurate, timely dispatch.


• Demand & Capacity Planning: Assess demand forecasts against production capacities, identify supply constraints, build risk mitigations, and strategically load customer demands into ERP systems.


• Milestones & Supply Chain: Track critical project milestones, oversee clear-to-build (CTB) material readiness, and ensure active supply chain management.


• Commercial Quotes: Prepare customer quotations and facilitate approvals and client acceptance.


• Backlog Management: Actively prioritize order backlogs to adapt to changing customer requests and schedules.


• Stakeholder Reporting: Prepare clear performance updates, management presentations, and program status reports for key stakeholders.

Knowledge/Skills/Competencies

Education: Degree in Operations Management, Engineering, Supply Chain/Planning, or a related field.

Experience: 5+ years of relevant experience in program or operations management (semiconductor industry experience preferred).

Technical Systems: Knowledge of SAP and MRP systems is strongly advantageous.

Software Tools: High proficiency in Microsoft Excel and PowerPoint, including reporting tools (experience with Excel VBA/macros preferred).

Core Skills: Strong stakeholder management, structured problem-solving capabilities, and the ability to perform effectively under pressure in a dynamic setting.

Communication: Excellent interpersonal, written, and presentation skills.

Certifications: PMP certification is a plus.