Senior Digital Workplace Engineer

Responsibilities

• Manage enterprise SaaS and DaaS applications, including configuration, upgrades, integrations and operational support.

• Administer Windows and macOS endpoints, covering provisioning, patching, OS upgrades, software deployment and testing.

• Develop and maintain automation scripts and tooling to improve endpoint provisioning, software deployment, monitoring and overall operational efficiency.

• Execute full lifecycle system administration and take ownership of application onboarding, upgrades and system consolidations, ensuring timelines, quality and stakeholder communication.

• Support platform and application integrations with SSO, SAML, OAuth and directory services, enabling seamless access and interoperability across applications.

• Maintain accurate process, configuration and operational documentation in compliance with change management procedures.

• Apply ITIL-aligned operational practices for incident, problem and change management to ensure platform reliability and service continuity.

• Collaborate with cross-functional teams and escalate issues effectively to the Digital Workplace Manager.

• Mentor and coach junior engineers, providing guidance, knowledge sharing and support for technical development.

• Recommend and implement best practices for platform performance, endpoint management and operational processes to drive continuous improvement.