Senior Director, Student Experience

"Unifying Purpose, Shaping Careers" - We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people, where we inspire a meaningful and impactful future.

Hatch Asia has been appointed as the preferred executive search partner to lead the search for a Senior Director, Student Experience for a prominent higher education institution in Southeast Asia.

This is a strategic leadership role reporting to the Chief Operating Officer, with enterprise responsibility for designing and governing a coherent, student-centered experience across the full student lifecycle.

The Challenges

• Transform fragmented student services into a deliberately designed, end-to-end student experience system
• Establish clear governance, service standards, and accountability across decentralised student-facing functions
• Embed data, journey mapping, and service design to address pain points and improve retention and satisfaction
• Partner with Digital & Technology to enable seamless, omni-channel and self-service student engagement
• Align academic, operational, and support functions to deliver a consistent experience across campuses
• Drive measurable improvements in satisfaction, engagement, and service performance while reducing complaints and variability

What It Takes

• Senior leadership experience in student experience, service operations, or complex service ecosystems
• Strong enterprise and systems thinking, with the ability to influence across academic and functional boundaries
• Proven track record of translating strategy into service standards, KPIs, and measurable improvements
• Experience leveraging data and digital enablement to enhance user journeys and operational effectiveness
• High stakeholder maturity, with the credibility to partner with academic leaders and senior executives
• A student-centric mindset with the ability to lead cultural change toward empathy, accountability, and service excellence

Interested candidates, please click the "Apply Now" Button.
All information will be kept in the strictest confidentiality.
Priority responses will be given to candidates who are shortlisted.

Employment Agency No: 11C5794