Senior Employee Relations Manager, APAC

Location: Kuala Lumpur, Penang \n\nPurpose Statement:\n\nBoston Scientific (BSC) believes that to grow our business, we must grow our people. We are seeking a Senior Employee Relations Manager APAC to lead highly complex and sensitive workplace investigations and provide expert guidance on policy interpretation and complex employee relations matters across the APAC region.\n\nIn this role, you will conduct root\u2011cause and trend analyses, provide oversight and mentorship to other investigators, and lead cross\u2011functional initiatives that strengthen the company\u2019s global Employee Relations (ER) function in the APAC region. You will also contribute to the development of tools, systems, processes, and strategies that drive consistency, effectiveness, and continuous improvement. This is a strategic individual\u2011contributor role reporting to the Global Sr. Director of Employee Relations. You will partner closely with HR leadership and APAC HR teams to deliver scalable, consistent ER services aligned with business objectives and exceptional employee experience.\n\nResponsibilities:\n\nSubject Matter Expertise\n\n * Serve as the Employee Relations subject matter expert in the APAC region, leading complex investigations and interpreting company policies to ensure fair, consistent, and legally compliant outcomes across regions and organizational levels.\n * Provide expert guidance to managers and employees on sensitive workplace issues, policy application, and risk mitigation.\n * Lead the development, implementation, and governance of ER\u2011related policies aligned with global and local requirements.\n * Support and advise regional ER teams on investigations, best practices, and capability building through training and consultation.\n * Establish operating standards, policies, and procedures that govern investigation practices for different countries in the APAC region.\n\n\n\nGlobal Employee Relations Support\n\n * Drive adoption and maturity of the global Employee Relations support model in the APAC region.\n * Deliver ER support across all countries in the region, including coaching and training on conflict resolution, performance management, and policy interpretation.\n * Promote a collaborative, inclusive, and high\u2011performing ER culture, leading regional initiatives aligned with global ER priorities.\n\n\n\nProject Management \u0026 Process Improvement\n\n * Identify, analyze, and communicate investigation trends and systemic issues to key stakeholders.\n * Lead initiatives that improve efficiency, effectiveness, and scalability of the Global Employee Relations function in APAC.\n * Build and maintain consistent processes, documentation, and a shared knowledge base for the global ER team.\n\n\n\nCollaboration \u0026 Influence\n\n * Partner closely with Legal, HR Business Partners, People Services, Global Compliance, and Global Security to manage escalated employee matters and ensure alignment with corporate policies and applicable laws.\n * Act as an escalation point for complex cases, providing guidance on root\u2011cause analysis, corrective action, and intervention planning.\n * Reinforce the Global Employee Relations support model in APAC, by partnering with HR Operations and global peers to leverage technology and enhance service delivery.\n * Influence leaders and stakeholders to adopt new ways of working, driving a consistent and positive employee experience across countries in the APAC region.\n * Serve as a change champion, contributing to continuous improvement initiatives across HR service delivery, Centers of Excellence, and HR Business Partners.\n * Support change management efforts that strengthen adoption of the HR operating model and improve operational effectiveness and employee experience.\n\n\n\nRequirements:\n\n * Bachelor\u2019s degree with 10 - 12 years of progressive human resources experience, including significant focus on employee relations, full\u2011cycle workplace investigations, performance management, and compliance in highly matrixed and global organizations. \n * Equivalent combinations of education and experience may be considered; advanced degree preferred.\n * 5+ years of experience managing and conducting complex, full\u2011cycle internal employee investigations in countries in the APAC region. \n * Regional experience leading complex employee investigations across multiple countries (China, Malaysia, Japan, Singapore, India, etc.)\n * Strong knowledge of employment laws and regulations across different jurisdictions in APAC.\n * Demonstrated ability to work independently while exercising sound judgment, strong problem\u2011solving skills, and the ability to manage ambiguity.\n * Exceptional professionalism, discretion, and a customer\u2011focused mindset.\n * Excellent written and verbal communication skills in English; additional language proficiency in Mandarin, or other Asian languages (Japanese, Korean) in the region is preferred.\n * Proven ability to influence at all levels of the organization in a matrixed environment.\n\n\n * Ability to manage multiple priorities in a fast\u2011paced, matrixed environment.\n * Excellent interpersonal, collaboration, and team\u2011building skills.\n * Strong analytical and critical\u2011thinking capabilities.\n * Demonstrated ability to interpret and apply laws, regulations, policies, and guidelines accurately.\n\n\n\nLocation: Kuala Lumpur, Penang \n\nRequisition ID: 624350\n\nAs a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most \u2013 united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do \u2013 as a global business and as a global corporate citizen.\n\nSo, choosing a career with Boston Scientific (NYSE: BSX) isn\u2019t just business, it\u2019s personal. And if you\u2019re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!\n