Senior Executive - Agency Business Support

• The primary responsibility is to manage and follow up all pending matters across various departments within the company, including underwriting, claims, policy servicing, branch operations, customer-related issues, and system issues and System UAT test.
• Responsible for monitoring and analyzing key business quality metrics including persistency, medical claim ratio, and payment methods to ensure adherence to quality standards and regulatory requirements.

1. Pender Management

• Proactively track, follow up, and resolve pending cases across various departments including underwriting, claims, policy servicing, branch operations and customer service.
• Collaborate with internal stakeholders to expedite the resolution of pending matters and ensure timely and satisfactory outcomes.
• Maintain accurate records and documentation of pending cases for reporting and analysis purposes.

2. Business Quality Management

• Monitor and analyze key business quality metrics such as persistency, medical claim ratio, and payment methods.
• Identify trends, anomalies, and areas of improvement related to business quality metrics.
• Collaborate with relevant departments to implement corrective actions and initiatives to enhance business quality and performance.
• Prepare regular reports and presentations on business quality metrics for management review and decision-making.

3. System UAT Test for Agency channel related Systems

• Collaborate with the IT department to identify system enhancements and relevant deployments for the agency related systems.
• Perform UAT test plans and scenarios tailored to agency-specific requirements to ensure system functionality and usability meet business needs and standards.
• Compile and feedback regularly on the systems defects and recommendations for improvement.

Requirements

1. Possesses a Degree in Business Studies, Insurance, Marketing or any related field.
2. Minimum 3 years of experience in Life Insurance industry.
3. Strong communication skills and able to deal with all levels of people.
4. Able to multitask and meet tight deadlines.