Senior Executive / Assistant Manager, Key Account - Room for Advancement

Immediate hiring in  Shah Alam, Selangor! 

Canon is seeking professionals apt and passionate to manage key account. We love to hear from you. Apply now ! 

Responsibilities

• Execute and monitor projects and daily jobs well. 
• Communicate with customers proactively to advise of project delay (if any), progress and/or to gather information necessary.
• Communicates clearly and directly with Customer Service and Support team and internal stakeholders to ensure project and job requirements are understood so as to meet the customer's expectation.
• Responding and taking actions to customers' enquiries and complaints.
• Ability in handling implementation of a new product end to end or an entirely new account successfully.
• Preparation of quotation for stationaries (materials), coordinate program development; have product knowledge as to the gist of data transmission product requirements as well billing process and postage arrangements.
• Ability in managing existing accounts without having complaints of inaccurate reporting (monthly Service Level Agreement performance), negative feedback from customers which is within company's control.
• Ability to attend meetings independently on progressive meetings, ad-hoc projects, enhancement, issues pertaining payment, complaints, audit visits enquiries and any other meetings which are account management and customers service related.
• To perform ad hoc tasks assigned by superior from time to time.

Job Requirements:

• Candidate must possess at least a Diploma/ bachelor's Degree in any discipline.
• Minimum 5 years of working experience
• Good communication skill in spoken and written English.
• Result and customer oriented
• self-motivated and a fast learner to assigned responsibilities
• Good task management and cross functional team coordination skills (a team player)
• Proactive, organize and patience in handling and attending to customers enquiry and project requirements.
• Preferably with experience in outsource service and printing industry.
• Remuneration package commensurate with experience and qualifications.