Senior Executive Digital Platform

Job summary:

Owns the day-to-day stability, performance and continuous improvement of Malaysia Healthcare (MYHEC) Digital Platforms. Responsible for troubleshooting, issue resolution, UAT, enhancement management and stakeholder coordination to ensure platforms deliver business value and a seamless user experience. Acts as the key liaison between business stakeholders and CSSC for platform-related initiatives and operational support.

About the job:

• Manage day-to-day operations and performance of MYHEC digital platforms.


• Lead troubleshooting activities, root cause analysis and issue resolution with CSSC and business stakeholders.


• Coordinate and execute User Acceptance Testing (UAT) for system enhancements, bug fixes and new functionalities.


• Gather, analyse and document business requirements for platform enhancements and process improvements.


• Manage enhancement requests from initiation through implementation and post-launch review.


• Monitor platform performance and identify opportunities for continuous improvement.


• Act as the primary liaison between business teams and CSSC to ensure alignment and timely delivery.


• Maintain platform documentation, issue logs and enhancement registers.


• Undertake any other assignment by the management from time to time.

Requirements:

• Degree in Information Technology, Business Administration, Digital Business, or related disciplines.


• 5–8 years of relevant experience in digital platforms, business analysis, system support, project coordination or related functions.


• Healthcare industry experience is an added advantage.


• Strong troubleshooting and analytical problem-solving skills.


• Experience performing root cause analysis and issue management.


• Experience in User Acceptance Testing (UAT).


• Ability to gather and translate business requirements into functional specifications.


• Strong stakeholder management and communication skills.


• Experience coordinating with technical teams or external vendors.


• Strong organisational and project coordination skills.


• Experience managing digital platforms, portals or e-commerce systems is an added advantage.