Senior Executive - Personal Financial Services (Digital Projects)

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Responsible to execute and support development initiatives that contributes towards the overall development for the digital banking platform or product enablement for products and/or services. The role entails delivering projects including planning, development, implementing, training and production support within stipulated SLA.

Functional (job responsibilities)

• Undertaking the roles and responsibilities to project manage the implementation of products for Digital Banking platforms (Internet Banking, Mobile Banking or Branch Banking).

• Interpretation of business needs and translate them into application and operational requirements.

• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, scenarios, business analysis, task and workflow analysis.

• Work closely with internal stakeholders i.e.: product managers, customer servicing channels, operations and IT to provide an integrated channel customer experience.

• Highlight and resolve and critical risks and issues associated to Digital projects.

• Lead product/channel development projects from inception to implementation including submission to relevant parties for approval.

• Contribute to any other new assignment and project assigned by Management from time to time.

• Research on latest digital banking trends and from time to time propose new innovative products for digital banking channel.

Managerial (team/group responsibilities)

• Manage post implementation support as 2nd tier support to Digital Banking Operation team after project Go-Live for an agreed period of time (before handover to Application Support team).

• Ensure Digital Banking meets the business objectives and service level goals by delivering quality projects on time and budget.

Organizational (organizational responsibilities)

• Continuous process improvement projects in building brand awareness and improve customers’ experience.

Education/Qualification

• Degree Holder

Experience

• At least 3 years project management experience especially in the area of Digital Banking, particularly in area of digital banking product development or testing.

• Possess experience in Online Banking Operations or Product development will be an added advantage.

Special Skills

• Possess good communication and interpersonal skills and ability to interact professionally with a diverse group, executives, managers and subject matter experts.

• Possess good vendor management skills.

• Team player with the confidence to take the lead to communicate with internal and external stakeholders.

For more job opportunities, please go to HLB Careers: https://hlb.wd3.myworkdayjobs.com/HLBCareers/

We appreciate your application and will be in touch with shortlisted candidates regarding next steps

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