Senior Executive, (Vm & Vda)

The Senior Executive (VM & VDA) is responsible for supporting the design, implementation, administration, and operational stability of enterprise server infrastructure, operating systems, storage platforms, and Virtual Desktop Agent (VDA) platforms across the KPJ Hospitals and Managed Private Cloud. The role ensures servers, operating systems, and VDA environments operate securely, reliably, and efficiently, supporting enterprise applications and virtual application delivery services while complying with operational standards, security policies, and service level requirements.

RESPONSIBILITIES:

1.Server & Storage Infrastructure Management

• Coordinate and support enterprise server platforms and related infrastructure resources across Managed Private Cloud (MPC) and on-premises environments, including provisioning, configuration, and lifecycle management for hospital and site systems.
• Monitor system and storage performance, utilization, and capacity to ensure optimal operation.
• Ensure server and storage platforms maintain high availability, stability, and performance.

2. OS & Virtual Application Operations & Support

• Manage and support Windows and Linux operating systems in production and non-production environments
• Administer and support virtual application platforms (e.g. Citrix Virtual Apps / VDI or equivalent)
• Ensure OS and virtual applications meet agreed availability, performance, and security standards
• Perform advanced troubleshooting for OS and virtual application-related issues
• Support after-hours and on-call activities as part of operational requirements and team rotation.

3. Platform Enhancement & Project Support

• Prepare, evaluate, design, implement, and support of server, storage, operating system, and VDA platform initiatives, including upgrades, migrations, and standardization activities.
• Lead or support platform refresh, optimization, and capacity planning activities
• Ensure changes align with production stability and disaster recovery requirements

4 .Incident, Problem & Change Management

• Act as a key responder during major incidents involving OS or virtual application platforms
• Perform root cause analysis (RCA) and implement corrective and preventive actions
• Review and support changes through approved change management processes

5. Security, Compliance & Governance

• Ensure OS and virtual application platforms comply with security hardening, patching, and access control standards
• Support audit, risk assessment, and compliance activities
• Maintain and review SOPs, runbooks, and technical documentation

6. Mentoring & Continuous Improvement

• Mentor and guide Executive-level engineers, promoting best practices and knowledge sharing
• Identify opportunities to improve system resilience, performance, and operational efficiency
• Perform ad-hoc tasks in support of organizational initiatives and IT transformation programs

REQUIREMENTS:

1) Education: Bachelor’s degree in Information Technology/Computer Science

2) Knowledge and Experiences:

• 3-6 Years of Relevant Experience: Proven track record with hands-on experience supporting enterprise server, storage, and operating system environments.
• Server & Storage Platforms: Experience supporting enterprise server infrastructure and SAN/NAS storage systems.
• Operating System Management: Experience administering Windows Server and/or Linux environments.
• Virtual Desktop Platforms: Exposure to Citrix VDA or virtual application delivery environments.
• Infrastructure Operations: Experience monitoring system performance and maintaining platform stability.
• Collaborative Team Player: Proven ability to work effectively in team environments, collaborating with colleagues at all levels of the organization to meet project goals and deadlines.
• Positive Attitude & Continuous Learning: A proactive approach with a strong desire to learn and stay updated with the latest technologies and industry trends, adapting to new challenges with enthusiasm.

3) Skills & Competencies:

• VMware Certified Professional (VCP-DCV) or Microsoft Hyper-V related certification
• Veeam Certified Engineer (VMCE) or any relevant backup certifications
• Microsoft / Linux OS related certifications
• Citrix Certified Associate / Professional or equivalent

Technical skills required

• Server infrastructure administration
• Enterprise storage management (SAN / NAS)
• Windows Server administration
• Virtualization platforms (VMware / Hyper-V)
• Citrix VDA support
• System monitoring and performance analysis
• OS patching and system hardening

Special skills required

• Strong analytical and problem-solving skills
• Ability to support system upgrades, migrations, and infrastructure refresh activities with minimal service disruption.
• Knowledge of capacity planning, performance tuning, and platform optimization.
• Basic automation or scripting skills (e.g., PowerShell or Shell) for system administration tasks.
• Familiarity with infrastructure monitoring, alerting, and operational reporting tools.

Personal attributes

• Strong sense of ownership and accountability for infrastructure stability and service reliability.
• Analytical and problem-solving mindset with attention to technical detail.
• Ability to work collaboratively with infrastructure, application, and security teams.
• Good communication and documentation skills to support operational processes.
• Proactive attitude toward continuous improvement and learning of infrastructure technologies.

Internal

• KPJ Group Hospital/Subsidiaries IT Teams
• Cross-Functional Teams
• All KPJ HQ departments

External

• IT Solution Providers