Senior Finance Analyst - OTC - Collection and Cash Application - Start Now

Purpose of the Role

Order to Cash (OTC) is part of a team responsible for performing day-to-day tasks within the OTC function covering Accounts Receivable, Billing, Collection, and Cash Application, as well as Month End Closing process and some other specific accounting activities related to the stream. The Analyst will be required to handle activities for any of the subfunctions within the OTC function as assigned by the OTC manager/team lead.

The Analyst will support global process initiatives to streamline and/or automate the OTC process which includes system enhancement and process improvement to achieve quality, accurate and timely delivery of billing operations on time process in accordance with the defined SLAs/KPIs

Key responsibilities include ensuring compliance with Group policies and procedures; and relevant legal and statutory requirements.

Key Results / Accountabilities

Accounts Receivable and Billing

• Work with the Team Lead to Identify Client billing processes and document accordingly for reference
• Review against Client billing processes and finalize the invoice with required supporting documentation (e.g. Signed Client Schedule, PO, copies of third-party invoices being recharged, etc.)
• Approve and post accounting entries
• Dispatch to the Client the invoice and supporting documentation according to the Client's billing process
• Review against Client billing processes and finalize the draft credit note or raise the credit note, with the required supporting documentation
• Approve and post accounting entries
• Dispatch to the Client the credit notes and supporting documentation according to the Client's billing process

Collection

• Generate statements of account accurately and dispatch to clients in a timely manner
• Proactively follow through with Client immediately after dispatch of invoice to establish receipt of invoice
• Identify in advance accounts due for collection
• Contact the Client, confirm the payment date, discuss the reason for not paying prior to the due date, and resolve queries related to the statement of accounts, invoices, and collection information on a timely basis.
• Confirm payment date, recording Client payment status
• Escalate to OpCo where applicable
• Identify potential bad debts and review with the OpCo
• Prepare monthly AR Reports with all commentary
• Resolve all disputed invoices with Billing Team and clients.

Cash Application

• Obtain Client remittance advice - electronic remittances and cheques received
• Bank received cheques on the same day
• Post remittance to a Client account, perform FX adjustment, if not systemically driven

Other Responsibilities

• Resolve issues where required
• Receive queries from Clients, record and follow up on a resolution
• Resolve query and action as applicable, with OpCo input if required
• Close query in a timely manner
• Report to OpCo on monthly open queries as recorded
• Participate in AR Ageing Reporting and Review calls with OpCo
• Accountable and responsible for the quality, accuracy, and timely delivery of scope assigned in accordance with the SLAs/KPIs defined with management and agreed with OpCo
• Handle high-complexity issues with guidance from Seniors and Team Lead
• Identify and Troubleshoot issues, communicate potential risks to management and internal clients if any, and follow through till resolutions. Seek advice and guidance as appropriate
• Work closely with the key contacts of the WPP OpCo assigned and cross-functional organization to resolve and support customer billing process, issues, and/or inquiries
• Perform and support month-end close activities
• Provide input for ongoing development and improvement on systems and operation process
• Provide full support to global system enhancement and any new implementation initiative in UAT, migrations, scope expansion, standardization, and/or data mapping or cleansing
• Comply with accounting principles and business standards of the company
• Comply with internal and external regulations and procedures, that should be in line with the company policies, standard operating procedures, and/or Target Operating Model (TOM)
• Support new and existing team members through proper knowledge transfer; sharing of resources, knowledge, experience, and best practices thereby ensuring quality is maintained through any staff transition.

Education and Experience

• Diploma or Degree in Finance & Accounting or a related field with a relevant mix of qualifications and experience
• 1-3 years of relevant experience in a shared service environment Fresh graduates may be considered.
• Attention to Detail- Ability to maintain a high level of accuracy in preparing and entering information into the AR System
• Ability to handle high-volume tasks and able to adapt the complex work environment
• Time management and Organization skills
• Able to communicate and work within a team environment
• Basic knowledge of fundamental accounting concepts, practices, and procedures
• Having shared service center experience is preferred
• Knowledge of SOX Compliance norms relating to the process
• Experience in using ERP systems is an added advantage
• Excel skills mandatory
• Familiar with Office 365
• Willing to travel overseas if required

Competencies Skills

• Fluent in written and spoken English
• Strong interpersonal & Customer service skills
• Teamwork - Able to communicate and work within a team environment
• Proactive – Time management, Business Acumen, and Manage Customer Expectation
• Analytical & Problem-Solving Skills