Role Purpose
The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.
Areas of responsibility
Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
Team Management-Collaborate with team members to resolve open tickets and service requests.
Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.
Role Summary
We are looking for a highly skilled Infrastructure Engineer with deep expertise in VMware virtualization and strong L2 capabilities across cloud, storage, containers, OS, and network domains. The role involves managing enterprise scale environments, ensuring high availability, performance optimization, and supporting incident management across multiple infrastructure layers.
Key Responsibilities
● Act as single point of contact for the Site/Infra
● Lead VMware platform operations (vSphere, ESXi, vCenter) including provisioning, performance tuning, patching, and troubleshooting
● Handle complex incidents (P1/P2) and drive RCA and permanent fixes across infrastructure layers
● Perform L2-level support for:
o NetApp Storage (volumes, snapshots, performance checks)
o OpenShift (cluster health, pods, nodes, deployments)
o Linux (RHEL/CentOS) and Windows Server environments
o Network issues (basic routing, firewall, connectivity debugging)
● Ensure infrastructure availability, capacity planning, and compliance adherence
● Collaborate with L3 teams/vendors for critical issues and escalations
● Automate repetitive tasks using scripts/tools (PowerCLI, Shell, Ansible)
● Support DR activities, failover testing, and backup validation
● Contribute to continuous improvement initiatives (automation, monitoring optimization, alert reduction)
● Maintain technical documentation, SOPs, and runbooks
Technical Skills Required
Primary (Must Have)
● Expert-level VMware
o vSphere, ESXi, vCenter administration
o HA, DRS, vMotion, snapshots, datastore management
o Performance tuning and troubleshooting
Secondary (L2 Level – Must Have)
● NetApp Storage
o Basic administration, volume management, snapshots, replication awareness
● OpenShift / Containers
o Cluster monitoring, pod troubleshooting, basic deployments
● Linux
o System administration, logs analysis, patching, troubleshooting
● Windows Server
o AD basics, services troubleshooting, patching
● Networking
o TCP/IP, DNS, routing fundamentals, firewall basics
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Good to Have
● Exposure to cldfadfdaoud platforms (Azure/AWS/GCP)
● Experience in monitoring tools (Grafana, Dynatrace, Prometheus, etc.)
● Automation using PowerCLI, Ansible, Python
● Knowledge of ITIL processes (Incident, Change Management)
● Certification in any of the above technologies
● Knowledge of AI /LLM/ML
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Mandatory Skills: VMware Server Admin
Experience: 5-8 Years
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