Senior Key Account Manager

At aCommerce, the Senior Key Account Manager is a role carved out to meet the changing consumer demand. This individual aims to serve as an extension of our clients’ businesses ensuring proper management and execution of the ecommerce strategy in social commerce on their behalf. This would include developing, managing and executing promotional and marketing campaigns and overall fulfillment execution, smooth day to day operations.

As a Senior Key Account Manager, you will be the key lead of our FMCG category. Managing team to develop their category, channel, operation knowledge to deliver aCommerce and Clients revenue, driving business growth, develop relationship with all internal and external parties, including initiative new business growth engine is key contribution to team.

The ideal candidate will be a key business driver with an excellent understanding of online and offline business concepts, practices and procedures. Entrepreneurship, leadership, problem solving, and initiative thinking are necessary. The role will require a combination of strong leadership, financial, business development, account management, and team management skills. This role will build team talent and develop them to be strong future leader.

Responsibilities

Performance Management

• Manage overall account profitability via P&L management


• Ensure all clients and channels are successfully on-boarded on time


• Manage to maximize GMV with day-to-day collaboration with client and channels


• Customer budget management and P&L execution including reimbursement to deliver agreed GMV, Take Rate, and Profit


• Ensuring optimal product presentation and visibility on online channels


• Coordinating with internal cross function and external parties


• Establish and monitor progress against key performance indicators.


• Advising and executing end-to-end social commerce strategy for International brand owners (such as Global brands, FMCG brands etc.). This will include content, sales monitoring, analysis on how to grow demand, supply management and promotion management as well as business analytics.


• Coordinating with internal departments (tech, warehouse, marketing) and external parties (ad agencies) to troubleshoot and resolve business issues


• Support the Brand management team to ensure smooth day to day operations


• Build strong rapport with clients that include managing relationships with internal and external stakeholder

Partner Service

• Responsible for client relationship and retain client satisfaction


• Serve as the “face of aCommerce” and primary point of contact for client executives and key stakeholders at each assigned account


• Advising clients on how to increase online sales through merchandising, promotion planning and onsite marketing activities


• Managing fast-growing e-commerce sales of large brand owners through their own web-store or other online channels and initiative channel


• Ensuring that regular reviews are carried out with customers, to ensure that their needs are being met and that excellent customer service is achieved and, developing future improvements/services for the customers.


• Identifies and anticipates additional opportunities for enhancements, improvements or new services with existing clients


• Inventory management including forecast, ordering and DOH controlling


• Present analysis and recommendations to key stakeholders both client-side and internally

Business Development 

• Develop strategic direction and plans for the company with regards to all commercial functions in assigned category


• Pitching new potential client brands and designing effective Ecommerce solutions for them in the proposal phase


• Working closely with Solution design and business development to manage new and current partner revenue model


• Agree to final SOW commercial condition

Team Management

• Managing a team of 4+ Senior Account Managers


• Identifying and coaching members of your team to take on higher levels of responsibility and deliver consistently high value

Qualifications

Technical Qualifications

• Very strong commercial & client-facing skills and can converse effectively in English


• Advanced MS Excel skills (e.g. Min. Pivot Table, VLookup, etc.) and  MS PowerPoint

Soft Skills and Other details

• 5+ years working experience in an ecommerce company, FMCG, Beauty, Tabaco, Internet start-up in retail, International Brand or account management roles is an advantage


• Has experience in managing a team with 3-4 subordinates 


• Analytical, data driven mindset and detail oriented


• Successful record of communicating and engaging cross functional teams


• Ability to lead projects relating with responsible account and category


• Ability to coach and train key specialists effectively to produce high amounts of results