Senior Key Account Specialist

Objectives & Role Purpose

The incumbent is responsible for achieving annual sales objectives within an assigned customer base, including strategic key accounts, in the Malaysian market. The role focuses heavily on high -level customer relationship management, precise sales execution, and the promotion of a premium portfolio of vision care products.

Requirements

Key Activities & Responsibilities

• Strategic Sales Execution:
  

  • Achieve annual sales targets through disciplined journey planning and objective setting.
    

  • Execute quarterly marketing and promotional objectives using Persuasive Selling Skills (PSS).
    

  • Maintain or increase "customer share of spend" by aligning product offerings with market trends.
    

  • Secure and maintain premium merchandising space and POSM (Point of Sale Materials) within territory outlets.
    
    

• Relationship & Intelligence Management:
  

  • Build and sustain strong business relationships with key account customers and stakeholders.
    

  • Gather and report business intelligence to support broader commercial strategies.
    

  • Understand customer profiles to develop tailored daily call planning routines.
    
    

• Operational & Administrative Support:
  

  • Master Salesforce.com (SFDC) to manage inventory, selling objectives, and sell -through reports.
    

  • Provide operational support regarding sales ordering, product exchanges, credit terms, and sales collections.
    

  • Promptly report any adverse events or product complaints in accordance with local and global compliance standards.
    

Benefits

Qualifications & Experience Requirements

• 
  

  Education: Diploma or Bachelor’s Degree in Business Administration, Marketing, Sales, Science, or a related field.
  

  
  

• Experience:
  

  • Minimum of 4 years in sales, key account management, or customer -facing roles.
    

  • Direct experience in the healthcare, pharmaceutical, or vision care sectors is highly preferred.
    

  • Proven track record of achieving sales targets and growing revenue within strategic accounts.
    

  • Experience working with distributors, retailers, or optical outlets is a significant advantage.
    

    
    

• Technical Skills:
  

  • Proficient in Microsoft Office (Excel, Word, PowerPoint).
    

  • Familiarity with CRM systems, specifically Salesforce, is an advantage.
    

    
    

• Languages: Fluent in both spoken and written English and Bahasa Malaysia.
  

  
  

• Soft Skills:
  

  • Strong communication and interpersonal skills for relationship building.
    

  • Ability to execute tailored sales strategies for diverse key accounts.
    

  • Analytical and problem -solving mindset with high attention to detail.
    

    
    

• Other: Willingness to travel within the assigned territory as required.