Senior Logistics, Customer Service Operations Controller

About the Company

Our client was founded in 2016 to serve the growing demands of logistics to internal and external customer in Asia-Pacific region. Every customer and his individual situation is at the center of our offered solution.

They are looking for a Senior Logistics Officer to their small transport logistics operation team in Malaysia. As a part of a multi-cultural team you achieve exceptional service in corporation with global forwarders and other stakeholders. You will be responsible for coordinating and monitoring day-to-day shipments for appointed international customers, act as single point of contact and handle all mode of transports.

Responsibilities 

• Receive, book, track and manage shipments in various modes of transports, primarily sea and air
• Monitoring of shipments and maintaining status and visibility of shipments
• Correct and timely handling and review of all transport relevant documents
• Serve as first point of contact for customers ensuring efficient customer communication
• Liaise with company's appointed Logistics Service Provider (LSP) and shipper as intermediate
• Troubleshooting by communicating with all involved parties and available resources in order to develop corrective action plans, attend to and solve incident and complain issues timely and efficiently.
• Fast replies to enquiries & request within 24h hours or at least giving status update about action taken.
• Support reviews and development of standard operating procedures (SOP), internal and external
• Preparation and submission of relevant reports to customers.
• Co-operate with other departments locally and within the company's network.
• Assist Procurement Department in request for quote (RFQ), spot requests and performance review of appointed Logistics Service Provider (LSP)
• Settle freight costs on time and correct towards our customer and release them to our Logistics Service Provider (LSP)
• Share insights of market developments as well as customer information with the team and Director
• Support on any other related tasks assigned from time to time

Key Performance Indicators

• Shipment volumes handled
• Data quality levels
• Customer satisfaction levels
• Error ratio
• Other KPIs as defined and agreed with the management

Requirements 

• Minimum 5 years of professional experience in international transport logistics and freight forwarding
• Proven track record of handling and organizing shipments in one or more of the following model of transports: Sea, Air, Truck, Rail or/and Express
• Solid understanding of shipping terms, documentation and terminology
• Bachelor's degree in Transport Logistics or Business Administration, International Business
• Effective written and oral communication skills in English any other language like Mandarin very welcome
• Well-organized with IT-based day-to-day operations and able to work under high pressure
• Proficiency in common applications e.g. Microsoft Office, SAP experience is a plus
• World class follow-through skills
• Ability to be a role model by taking ownership/responsibilities and showing a pro-active approach as problem solver
• Willing to work in and for a diverse team in an international company
• Highly motivated, hardworking, self-driven, being conscientious, careful
• See something broken? Fix it

Remuneration 

RM 6,000 - Rm 9,000

Consultants in Charge

• Andrea Low |0122013693 | [email protected]

• 13th Month bonus but no performance bonus, Health Insurance, 16 days AL