Senior Manager / Assistant General Manager, Customer Care (Property Development) - Competitive Pay

Syarikat : OSK Property Holdings Berhad (A Member Of OSK Group)

Jenis Pekerjaan : Sepenuh Masa

Kuala Lumpur

Bilangan Pemohon

000+

Permohonan Segera

Penerangan Pekerjaan - Senior Manager / Assistant General Manager, Customer Care (Property Development) - Competitive Pay

We are on the lookout for a hardworking Senior Manager / Assistant General Manager, Customer Care (Property Development) to join our inspiring team at OSK Property Holdings Berhad (A member of OSK Group) in Kuala Lumpur.
Growing your career as a Full time Senior Manager / Assistant General Manager, Customer Care (Property Development) is a fantastic opportunity to develop competitive skills.
If you are strong in negotiation, emotional intelligence and have the right mindset for the job, then apply for the position of Senior Manager / Assistant General Manager, Customer Care (Property Development) at OSK Property Holdings Berhad (A member of OSK Group) today!

This role will be responsible to oversee the Customer Care teams to ensure the best services provided to the customers.

Your responsibilities will be:

To update of construction progress to purchasers.
To conduct general customer satisfactory survey to gain improvements to customer service.
To provide good customer service by developing feedback or complaints procedures to improve customer satisfaction.
To monitor customer’s complaint on defects and work closely with Project Management Department & Property Management Services Department to ensure timely resolution of such complaints.
To plan for the handing over of vacant possession together with other department and take the lead in the handing over of keys to purchasers.
To Establish the necessary Operating Procedures for the department to ensure efficient and effective implementation of the day to day operations.
To maintain proper records of all complaints received and ensure timely attention and resolving all issues as per established service standards.
To develop and manage comprehensive loyalty program for customers.
To oversee the design of loyalty program and all related features.
To implement the loyalty strategy to improve acquisition and retention of customers.
To plan and organize residents’ community engagement activities and events.
To manage effective and high efficiency of loyalty program including budget management and all related expenditures.
To carry out any other duties as and when instructed by the Management from time to time.

To be eligible for this role, you will require:

Diploma / Degree in Business Management or equivalent
15 years and above of experience in Property Management, Customer relations, and relevant Constructions/ Development industries.