Senior Manager, Corporate Services

1) GENERAL DESCRIPTION

Lead the corporate services function for Group ACC, ensuring existing businesses and new centres have the financial discipline, people processes, procurement, systems and business support required to operate and grow sustainably. Oversee business performance and feasibility, human resources and administration, procurement and contract coordination, marketing and communications, and digital enablement in partnership with the relevant KPJ Group functions.

As a senior member of the Group ACC leadership team, support the CEO in translating strategy into funded plans, reliable management information and timely execution. Build consistent corporate processes across the network, strengthen accountability and controls, and resolve outstanding corporate matters in legacy businesses while preparing the platform for expansion.

2) JOB DESCRIPTION

Corporate Services Leadership & Network Support

• Lead the Corporate Services team, including Business Performance & Feasibility, Administration and Marketing, and coordinate services provided by Group Finance, HR, Procurement, Legal, IT and other shared functions.
• Develop the function’s operating plan, budget, staffing and KPIs. Coach team members, address capability gaps and establish processes that can support a growing network.

Financial Planning & Business Performance

• Lead the Group ACC planning and budgeting cycle, consolidating centre and functional plans into annual budgets, rolling forecasts and management reports with Group Finance and the business owners.
• Monitor revenue, costs, profitability, cash flow, working capital and capital expenditure. Explain variances, challenge assumptions and track corrective actions with Operational Excellence and Operating Business Unit leaders.
• Coordinate timely accounting and finance support, including management accounts, reconciliations, payment processing, receivables follow-up, intercompany balances and audit schedules, with the responsible finance teams.
• Prepare funding requirements and cash-flow forecasts for existing operations, new centres and transitions. Coordinate advances, approved capitalisation and other funding actions with Group Finance through the required approvals.
• Provide the CEO with accurate dashboards and decision papers, identifying financial risks, cost pressures and opportunities to improve business sustainability.

Feasibility & Investment Decision Support

• Own the financial modelling and business-performance assessment of proposed centres, service expansions and other approved investment opportunities, working with Growth and Partnerships, Operational Excellence, Clinical Quality and Project Delivery.
• Build and test assumptions on patient demand, pricing, staffing, operating costs, capital expenditure and opening schedules. Assess profitability, cash requirements, break-even, investment returns and downside scenarios.
• Consolidate business cases and supporting evidence for management, Investment Committee and Board submissions, ensuring consistency between commercial proposals, operating plans and financial assumptions.
• Track approved investment conditions and compare actual results with the approved business case after opening, highlighting deviations and coordinating corrective actions with accountable owners.

Administration & Documentation

• Support function heads and centre managers in implementing approved manpower plans, ensuring requests are complete, justified and progressed promptly through the appropriate approvals.
• Oversee office administration, corporate records and administrative support, including documentation and tracking of management decisions and outstanding actions.
• Ensure sourcing evaluations, purchase commitments, contract documentation, receipts and payment submissions are properly supported and comply with approved budgets and Limits of Authority.
• Maintain a central register of contracts, tenancies, commitments, renewal dates and key obligations. Coordinate review and renewal with Legal, Procurement, Growth and Partnerships, and the relevant service owner.
• Monitor procurement turnaround, supplier issues and opportunities for standardisation or consolidated purchasing, ensuring savings support service quality and opening schedules.

Marketing & Communications

• Lead marketing planning and execution across Group ACC, including brand materials, digital channels, campaigns and centre-opening communications, aligned with Group Marketing and approved service propositions.
• Work with Growth and Partnerships and operating teams on catchment activation, patient acquisition and referral campaigns. Monitor enquiries, booking conversion, campaign costs and commercial contribution.
• Ensure public-facing materials, recruitment publicity, service claims and launch announcements receive the required clinical, corporate and CEO clearance before release, with timing aligned to centre readiness.

General Accountability

• Act within approved budgets, policies and Limits of Authority. Escalate material financial, people, contractual or execution risks to the CEO, and undertake other corporate-services responsibilities assigned in support of Group ACC objectives.

Working Interfaces

• Corporate Services owns business support, financial analysis and reporting. Centre leaders retain operational accountability. Work within the agreed mandates of Growth and Partnerships, Project Delivery and Clinical Quality and Innovation. Group functions retain their specialist and approval responsibilities.

3) JOB REQUIREMENT

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics, Healthcare Management or a related discipline.
• A relevant postgraduate qualification or professional accounting qualification is advantageous.
• Typically 10 years or more of relevant experience in corporate services, finance, business planning or business management, including at least 5 years in a management role.
• Demonstrated experience in budgeting, financial analysis, business cases and coordination of multiple support functions.
• Experience in healthcare, multi-site businesses, new-business setup or organisational transitions is preferred.

Skills & Competencies:

• Financial planning and modelling.
• Business-performance analysis.
• Investment appraisal.
• Procurement and contract coordination.
• HR process management.
• Marketing oversight.
• Systems implementation.
• Internal controls.
• Executive reporting.
• Cross-functional leadership.
• Ability to translate operating plans into robust financial forecasts, challenge business assumptions constructively and coordinate delivery across shared services.
• Strong understanding of approval processes and the corporate requirements for establishing and supporting multiple centres.
• Commercially aware, analytical and detail-oriented.
• Accountable and responsive,
• Discreet with confidential information.
• Sound judgement and professional integrity.
• Able to resolve problems, develop teams and work effectively across clinical and corporate functions.