Senior Manager, Customer Experience

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The Senior Manager, Hospitality is responsible for assisting the Head of Customer Experience in developing and executing the Bank’s hospitality strategy to transform Priority and Private Banking centres into premium hospitality environments.

This role leads the Hospitality Upliftment initiative and drives the implementation of structured hospitality standards, premium hosting protocols, experience audits, and flagship centre enhancements. The incumbent will work collaboratively with the Assistant Manager and Senior Executives within the Customer Experience team to ensure seamless execution of customer experience initiatives, operational consistency, and continuous service improvement across all Priority and Private Banking centres nationwide.

The role is critical in positioning Hong Leong Bank’s Priority and Private Banking centres as destinations of exclusivity, comfort, and relationship-building rather than transactional banking halls, thereby enhancing customer loyalty, strengthening high-net-worth client engagement, and elevating the Bank’s premium brand proposition.

Realise your full potential at Hong Leong Bank by applying now.