Senior Manager - Key Account Manager

Syarikat : Agensi Pekerjaan Executive Recruiters

Jenis Pekerjaan : Sepenuh Masa

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Penerangan Pekerjaan - Senior Manager - Key Account Manager

•
Gain deep insights into the market and customer needs by understanding their
specific requirements and offering customized logistics solutions to support
their future growth.
• Initiate and implement strategies to improve customer satisfaction and build
long-term partnerships.
• Effectively address and resolve customer complaints and issues to uphold
trust and ensure ongoing business relationships.
• Participate actively in local country meetings and discussions to obtain
direct insights into customer expectations and operational challenges.
• Retain current business by meeting financial and volume objectives while
ensuring consistent and sustainable growth.
• Identify and pursue new business opportunities by promoting the company’s
services and solutions within the SAO region and extending outreach to global
markets.
• Formulate and execute strategic plans for customer retention and new business
development across all Key Accounts.
• Work closely and collaboratively with both internal teams and external partners
across various regions to ensure customer expectations are fulfilled
efficiently.
• Manage and deliver customer projects successfully and on time, ensuring
accuracy and alignment with overall business goals.

Requirements

• A Bachelor's degree in Logistics, Marketing, Business
Administration, or a related discipline (advanced degrees are a plus).

• More than 10 years of experience in Key Account Management within the
logistics industry, with a strong background in developing logistics solutions
or similar roles.

• Comprehensive knowledge of the logistics industry, including freight
forwarding, contract logistics, and land transportation services.

• Strong strategic and problem-solving abilities, with a proven track record of
resolving complex business challenges.

• Skilled in financial analysis, pricing models, and cost control practices.

• Able to perform well under pressure and consistently meet tight deadlines
without compromising quality.

• Demonstrated ability to work independently, as part of a team, and across
various departments to achieve business goals.

• Excellent team collaboration, adaptability, and proactive mindset in a
fast-paced environment.

• Proven expertise in managing relationships with internal teams and external
partners.

• Strong analytical and conceptual skills, with a talent for crafting
innovative logistics solutions.

• Outstanding communication, interpersonal, and negotiation abilities, with a
solid grasp of customer business needs.

• Proficiency in English; knowledge of additional languages is an asset.

• A history of successfully acquiring new business and maintaining long-term
customer relationships.

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Senior Manager - Key Account Manager

Penerangan Pekerjaan - Senior Manager - Key Account Manager

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